I am having problems after BS event was fixed.

Stretchiness · 06 Apr 2016

After the help from someone on this site, I was able to clear up my BS issues by uninstalling my graphics card. However after using the AMD to reinstall it to allow my computer to game and watch videos I own, the BS came back. After uninstalling the graphics card again, I am back to being on my computer normally but can't do anything that requires a graphics card.

I would like to have my graphics card working again with the BS issue fixed.

Below I have the files from when the computer had the BS on top, and I have the files from after the graphics card uninstalled on the bottom.

If you want the BS event info I have that too and will have no problem posting it if it is needed.

**axe0** · 07 Apr 2016

Hi Stretchiness,

Because the crashes are 0x116 again and you were installing another GPU I would like some more details about your system specs and the GPU you were installing.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff. PSU, cooling system and other used stuff are not mentioned in the tool.
How to fill in your system specs:

Stretchiness · 08 Apr 2016

OK it is updated.

**axe0** · 08 Apr 2016

I believe your PSU and your cooling system are missing in your specs?

Stretchiness · 08 Apr 2016

I can't find that with what you linked, and I don't know how to look for it manually.

**axe0** · 08 Apr 2016

You won't find that in the tool as I mentioned.

PSU, cooling system and other used stuff are not mentioned in the tool.

You have to look it up manually, open your case and look at what is written on the PSU and cooler.

Stretchiness · 14 Apr 2016

sry for such a long time to respond. RL issues. I have found out the PSU but I have a fan to cool my computer and it does not have anything on it to tell me what type.

**axe0** · 15 Apr 2016

Alright, not a big problem as long as the airflow is proper and thus can handle it to keep the temps down :)

Please try to update the BIOS and after updating the BIOS try to install a GPU again
Product Support | Dell US

Stretchiness · 15 Apr 2016

I updated the BIOS and got no errors after the computer restart. I then used the for the graphics card which is what I thought GPU ment and gained failed to install error:

Catalyst™ Install Manager
Installation Report
04/15/16 19:43:15

Hardware information

Name
Manufacturer ATI Technologies Inc
Device ID 0x6779
Vendor ID 0x1002
Class Code 0x000000
Revision ID 0x00
Subsystem ID 0xe164
Subsystem vendor ID 0x174b
Other hardware

Existing packages
AMD Install Manager
HDMI Audio Driver

Packages for install
ATI Display Driver
Final Status: Success
Version of Item: 8.812.0.0000
Size: 90 Mbytes
AVIVO
Final Status: Success
Version of Item: 11.6.0.10104
Size: 3 Mbytes
Microsoft Visual C++ 2010 Redistributable
Final Status: Fail
Version of Item: 10.0.30319
Size: 9 Mbytes
Catalyst Control Center 2
Final Status: Success
Version of Item: 2011.0104.2155.39304
Size: 150 Mbytes

Other detected devices

Manufacturer ATI Technologies Inc
Device ID 0xaa98
Vendor ID 0x1002
Class Code 0x000000
Revision ID 0x00
Subsystem ID 0xaa98
Subsystem vendor ID 0x174b

Error messages

Application Install: install package failure!

Right after that I had a power outage. When I started back up I gained the BS again.

Right now I am doing a previous step to uninstall the graphics card again to fix the BS.

**axe0** · 16 Apr 2016

Can you test if another GPU does install?