Requesting BSOD .dmp analysis


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    Requesting BSOD .dmp analysis


    I have been getting BSOD for a while now.

    It happens almost exclusively when playing games. I could browse the internet forever and never crash. Most crashes happen when playing Rocket League and less frequently in CS:GO. Other games crash even more sparsely.

    I've been trying to fix the problem but nothing seemed to help. Here's a brief list of what I already tried:
    • Updating graphics driver & chipset driver
    • Memory diagnostic tool on full settings
    • Running only one RAM
    • Repasting CPU, cleaning the entire PC
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome drejk there is one dump file that has me thinkin this might be due to malware

    Code:
    *** WARNING: Unable to verify timestamp for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    Some malware can be masked as this system

    The other thing is there is some reference to the NVidia driver so how did you update it ?? the Windows feature (which I never use) ? NVidia site??

    Code:
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    STACK_COMMAND:  .cxr 0xfffff88003385070 ; kb
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
    Another thing you could try is a Furmark run too FurMark

    EDit I also meant to say run these
    SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
    Malwarebytes | Malwarebytes Anti-Malware Premium
    AdwCleaner Download
    ADW download from bleeping computer delete any rubbish found with the malware scans
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    ICIT2LOL said:
    Hello and welcome drejk there is one dump file that has me thinkin this might be due to malware

    Code:
    *** WARNING: Unable to verify timestamp for mssmbios.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    Some malware can be masked as this system
    Nope, that is just your symbol problems again, not malware or something.


    Hi drejk,

    Welcome to the 7forums :)

    Lets try to clean reinstall the drivers from Nvidia, if another BSOD occurs please follow the BSOD Posting Instructions

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 384897
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8801127ee71, fffff88003385818, fffff88003385070}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1c5e71 )
    
    Followup:     MachineOwner
    
    7: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff880`110b9000 fffff880`11cfd000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar 22 02:49:01 2016 (56F0A48D)
        CheckSum:         00BFF073
        ImageSize:        00C44000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Hmm axe I just Googled that mssmbios and it had a few refs to malware still working on the symbols mate
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    All Windows drivers could have a reference to malware, but it doesn't mean there is malware.
    The mssmbios.sys is used to display data of the CPU, BIOS, motherboard, etc. via the command !sysinfo, for example !sysinfo cpuinfo which displays some information about the CPU.
    The mssmbios.sys wasn't loaded in the dump what makes that we then can't use the !sysinfo commands when analysing dumps, more doesn't it mean.
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    No worries:)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:58.
Find Us