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Windows 7: Bit of a headscratcher

06 May 2016   #11

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Can you have a quick look and see if it's still memory that's suspect?
Ok mate now I think axe is on track there but I still think the memtest is worth doing - overnight would be a good time even if only to rule out any memory problems.

My System SpecsSystem Spec
16 May 2016   #12

windows 7 enterprise 64-bit

Well, he had a week or so without crashes so I was keeping me fingers crossed.
Then he had another today.
Any views?
My System SpecsSystem Spec
16 May 2016   #13

Windows 10 Pro

Please make sure that the BIOS is getting updated to version 2203.

Please remove AVG and replace it with Microsoft Security Essentials
AVG uninstall instructions:
MSE install: Microsoft Security Essentials - Microsoft Windows
fffff880`0b573738  fffff880`01d283dfUnable to load image \SystemRoot\system32\DRIVERS\avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
If removing AVG doesn't help then you should let him run a memory diagnostics test

Bit of a headscratcher Diagnostic Test Bit of a headscratcher

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec

16 May 2016   #14

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

As before mate go with axe but please 8 passes minimum unless errors come up straight away or quickly then you can stop it and try and track down the bad stick and even sometimes a bad slot. Tracking the sticks down can be tedious if you have more than two but worth it and the AVG same as axe has said mate just get rid of the crap.. Remember to use the removal tool Download tools and utilities | AVG and I always check in regedit (run as admin) for leftovers even so because it has nasty habit of leaving remnants in there HKEYS LOCAL_MACHINE & CURRENT_USER > Software and just right click on the main entry and delete if you are not confident enough to do that just ask and if you are I alwasy back up the reg before just in case I hit the wrong entry Registry - Backup and Restore

For a free AV if you want plenty of choice see the real time stuff from this Free Windows Desktop Software Security List | Gizmo's Freeware

Pic is for an example of early errors only it isn't the current version but looks the same
My System SpecsSystem Spec
28 Jun 2016   #15

windows 7 enterprise 64-bit


The memmtest showed errors fairly quickly on one of the 8Gb sticks.
I sent it back for replacement and the pc has not crashed in 3 weeks.
Thanks for the help,
My System SpecsSystem Spec
29 Jun 2016   #16

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

No worries Mike at least it was reasonably easy to fix eh?
My System SpecsSystem Spec

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