I have a BSOD on atikmpag.sys.
I read another thread on this forum, but I don't know if my symptoms are the same. There was a hex code reported in the other thread, and I couldn't find that anywhere in my listings. I was viewing the report from Dell's PC-Doctor program, so maybe that didn't show this hex number.
I ran the program you suggest (name?) and I'm uploading it for review.
Thanks,
Please run the DM Log Collector again and upload a new zip, the current uploaded zip file is empty.
DM Log Collector run attached.
There are unfortunately some files missing, they are pretty important.
Please search for "msinfo32" (without quotes) and press enter,
- save it as msinfo32.nfo,
- in explorer go to the directory where it is saved,
- right click the msinfo32.nfo file,
- choose 'send to' or 'copy to',
- choose 'compressed (zipped) folder',
- upload the zip file.
Attachment 385232
I couldn't find the file, msinfo32.
Googling, I came up with,
https://knowledge.autodesk.com/suppo...eshooting.html
I have generated the file, and have uploaded it,
"my system info file.zip"
Last edited by needsleep; 16 Apr 2016 at 14:02.
I may be incorrect with the 32 part, since there are some differences with Windows 7 and Windows 8 or higher.
Please try searching for "msinfo" (without quotes) and do for the rest the same.
After 3 attempts I believe I arrived at the correct interpretation of your request as it would apply to my system. See if the uploaded file is what you were after. I only forgot to name it as requested. (I updated my initial reply twice, and you may have seen one of the interim versions as I was honing in on what you requested.)
Thanks,
I wondered about that. Then i thought maybe i couldn't see it in the thread from my end.
Trying again...claims current attachment is 210.4 Kb. Does it make a difference if i hit Submit Reply under the reply itself, or should i hit it under the Additional Options?
I hit this one under the Additional Options, and now I can see the attachment in my message.
Last edited by needsleep; 16 Apr 2016 at 15:44. Reason: feedback
Dell doesn't give support for your system after Vista, because I don't have much details about your system due to the problem with the DM Log Collector please try to run the DM Log Collector as a batch (see uploaded file). We really need some more logs that the DM Log Collector provides and running the batch usually does provide more logs.
Attachment 385263
Quote