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Windows 7: BSOD on atikmpag.sys

12 Apr 2016   #1
needsleep

Windows 7 Professional, 64-bit
 
 
BSOD on atikmpag.sys

I have a BSOD on atikmpag.sys.

I read another thread on this forum, but I don't know if my symptoms are the same. There was a hex code reported in the other thread, and I couldn't find that anywhere in my listings. I was viewing the report from Dell's PC-Doctor program, so maybe that didn't show this hex number.

I ran the program you suggest (name?) and I'm uploading it for review.

Thanks,


My System SpecsSystem Spec
.
16 Apr 2016   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded zip file is empty.
My System SpecsSystem Spec
16 Apr 2016   #3
needsleep

Windows 7 Professional, 64-bit
 
 
Here is the DM Collector File

DM Log Collector run attached.
My System SpecsSystem Spec
.

16 Apr 2016   #4
axe0

Windows 10 Pro
 
 

There are unfortunately some files missing, they are pretty important.
Please search for "msinfo32" (without quotes) and press enter,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder',
  • upload the zip file.
Attachment 385232
My System SpecsSystem Spec
16 Apr 2016   #5
needsleep

Windows 7 Professional, 64-bit
 
 
msinfo32 does not exist

I couldn't find the file, msinfo32.

Googling, I came up with,
https://knowledge.autodesk.com/suppo...eshooting.html

I have generated the file, and have uploaded it,
"my system info file.zip"
My System SpecsSystem Spec
16 Apr 2016   #6
axe0

Windows 10 Pro
 
 

I may be incorrect with the 32 part, since there are some differences with Windows 7 and Windows 8 or higher.
Please try searching for "msinfo" (without quotes) and do for the rest the same.
My System SpecsSystem Spec
16 Apr 2016   #7
needsleep

Windows 7 Professional, 64-bit
 
 
revisit

After 3 attempts I believe I arrived at the correct interpretation of your request as it would apply to my system. See if the uploaded file is what you were after. I only forgot to name it as requested. (I updated my initial reply twice, and you may have seen one of the interim versions as I was honing in on what you requested.)

Thanks,
My System SpecsSystem Spec
16 Apr 2016   #8
axe0

Windows 10 Pro
 
 

I don't see any new upload.
My System SpecsSystem Spec
16 Apr 2016   #9
needsleep

Windows 7 Professional, 64-bit
 
 
attaching file

I wondered about that. Then i thought maybe i couldn't see it in the thread from my end.
Trying again...claims current attachment is 210.4 Kb. Does it make a difference if i hit Submit Reply under the reply itself, or should i hit it under the Additional Options?

I hit this one under the Additional Options, and now I can see the attachment in my message.
My System SpecsSystem Spec
17 Apr 2016   #10
axe0

Windows 10 Pro
 
 

Dell doesn't give support for your system after Vista, because I don't have much details about your system due to the problem with the DM Log Collector please try to run the DM Log Collector as a batch (see uploaded file). We really need some more logs that the DM Log Collector provides and running the batch usually does provide more logs.
Attachment 385263
My System SpecsSystem Spec
Reply

 BSOD on atikmpag.sys




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