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Windows 7: BSOD Windows 7 Pro - 64bit - recent .dmp file and DM log uploaded

14 Apr 2016   #1

Windows 7 Pro. 64bit
BSOD Windows 7 Pro - 64bit - recent .dmp file and DM log uploaded

I have had seemingly random BSODs recently, it has finally got to the point where it's so annoying I have to fix it.

Uploaded are the DM log as instructed by the BSOD instructions, also uploaded are the two most recent dump files from the BSOD.

I recently moved and I am getting thew itch to play some CS:GO again , please help!

AMD Phenom II 4 955
18gb DDR3
2 x NVIDIA GeForce 9800 GT - SLId together
Thank you!

My System SpecsSystem Spec
14 Apr 2016   #2

Windows 10 Pro x64 (UPGRADED - 10/20/2016)

The latest BSOD dump seems to show that the cause of this crash (or it crashed on the process "GWXUX.exe" which is the file from the "Get Windows 10 Now" application.

3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b 0x0000003b


This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BCCode: 3b 0x0000003b <-- read this


Vista and Windows 7 love updated drivers so here is how to update the major ones.
References to Vista also apply to Windows 7.

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.
Memtest86+ - Advanced Memory Diagnostic Tool

For the Windows Memory Diagnostic Tool.

Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic Tool

How to Run the Memory Diagnostics Tool in Windows 7
Memory Diagnostics Tool

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
Test Your Computer?s Memory Using Windows Vista Memory Diagnostic Tool

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Kyle\Downloads\Yehovah\041416-26083-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
Machine Name:
Kernel base = 0xfffff800`02a1c000 PsLoadedModuleList = 0xfffff800`02c5e730
Debug session time: Fri Apr 15 00:07:15.635 2016 (UTC + 1:00)
System Uptime: 1 days 10:35:56.321
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600010d7ad, fffff88008e42140, 0}

Probably caused by : win32k.sys ( win32k!HMFreeObject+69 )

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600010d7ad, Address of the instruction which caused the bugcheck
Arg3: fffff88008e42140, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff960`0010d7ad ff4844          dec     dword ptr [rax+44h]

CONTEXT:  fffff88008e42140 -- (.cxr 0xfffff88008e42140)
rax=fdfff900c1f20310 rbx=fffff900c0402ce8 rcx=fffff960002fd35c
rdx=fffff900c062f330 rsi=fffff900c205c1b0 rdi=0000000000000000
rip=fffff9600010d7ad rsp=fffff88008e42b20 rbp=fffff900c205c202
 r8=0000000000000000  r9=0000000000000001 r10=fffffa8011f8beb0
r11=fffff900c1f20310 r12=fffff96000335650 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
fffff960`0010d7ad ff4844          dec     dword ptr [rax+44h] ds:002b:fdfff900`c1f20354=????????
Resetting default scope






LAST_CONTROL_TRANSFER:  from fffff960000c6df0 to fffff9600010d7ad

fffff880`08e42b20 fffff960`000c6df0 : fffff900`c205c1b0 fffff900`c205c220 00000000`00000000 00000000`001a0018 : win32k!HMFreeObject+0x69
fffff880`08e42b60 fffff960`000fac07 : 00000000`00000000 00000000`0003026e 00000000`000f9182 fffff960`0010e47b : win32k!FreeTimer+0x88
fffff880`08e42b90 fffff960`000c6d46 : 00000000`00000000 00000000`000f9182 fffff880`08e42ca0 00000000`000f9182 : win32k!FindTimer+0xb7
fffff880`08e42be0 fffff800`02a8b613 : fffffa80`0eb15060 00000000`02e1c0e0 00000000`00000020 00000001`3f751040 : win32k!NtUserKillTimer+0x62
fffff880`08e42c20 00000000`76e9916a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`000bf668 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76e9916a

fffff960`0010d7ad ff4844          dec     dword ptr [rax+44h]


SYMBOL_NAME:  win32k!HMFreeObject+69

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  win32k.sys


STACK_COMMAND:  .cxr 0xfffff88008e42140 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!HMFreeObject+69

BUCKET_ID:  X64_0x3B_win32k!HMFreeObject+69

Followup: MachineOwner

1: kd> lmvm win32k
start             end                 module name
fffff960`00040000 fffff960`00366000   win32k     (pdb symbols)          c:\symbols\win32k.pdb\ECAB262A42A246B2BCA0667C1C74E93E2\win32k.pdb
    Loaded symbol image file: win32k.sys
    Mapped memory image file: c:\symbols\win32k.sys\56FAC120326000\win32k.sys
    Image path: \SystemRoot\System32\win32k.sys
    Image name: win32k.sys
    Timestamp:        Tue Mar 29 18:53:36 2016 (56FAC120)
    CheckSum:         0031707E
    ImageSize:        00326000
    File version:     6.1.7601.23407
    Product version:  6.1.7601.23407
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     win32k.sys
    OriginalFilename: win32k.sys
    ProductVersion:   6.1.7601.23407
    FileVersion:      6.1.7601.23407 (win7sp1_ldr.160329-0600)
    FileDescription:  Multi-User Win32 Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
14 Apr 2016   #3

Windows 10 Pro x64 (UPGRADED - 10/20/2016)

Although it shouldn't be necessary, I'd advise that you try and find some updated drivers for the red highlighted drivers below. Try and update your system drivers, graphics drivers, and be sure you have up-to-date programs.

fffff880`0fdd3000 fffff880`0fde9000 AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`04575000 fffff880`0458a000 amdppm amdppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`00eb7000 fffff880`00ec2000 amdxata amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`0458a000 fffff880`04592000 ASACPI ASACPI.sys Thu Jul 16 04:31:29 2009 (4A5E9F11)
fffff880`04549000 fffff880`0454f000 AsIO AsIO.sys Mon Aug 03 08:03:16 2009 (4A768BB4)
fffff880`04543000 fffff880`04549000 AsUpIO AsUpIO.sys Mon Jul 06 03:21:38 2009 (4A515FB2)

fffff880`09e71000 fffff880`09e7c000 asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`00eae000 fffff880`00eb7000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)

fffff880`03e00000 fffff880`03e07000 Beep Beep.SYS Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`04532000 fffff880`04543000 blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)

fffff880`04ceb000 fffff880`04cf9000 crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`04068000 fffff880`04077000 discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`04d05000 fffff880`04d0e000 dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04cf9000 fffff880`04d05000 dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04d0e000 fffff880`04d21000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04d8b000 fffff880`04d97000 Dxapi Dxapi.sys Tue Jul 14 00:38:28 2009 (4A5BC574)

fffff880`00c4c000 fffff880`00c60000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`0f0c0000 fffff880`0f0cf000 kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0fdfa000 fffff880`0fdff200 ksthunk ksthunk.sys Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`04c00000 fffff880`04c15000 lltdio lltdio.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04da5000 fffff880`04dc8000 luafv luafv.sys Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c72000 fffff880`00c7f000 mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`04d97000 fffff880`04da5000 monitor monitor.sys Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`0fde9000 fffff880`0fdf8000 mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04d70000 fffff880`04d7d000 mouhid mouhid.sys Tue Jul 14 01:00:20 2009 (4A5BCA94)

fffff880`0916b000 fffff880`09183000 mpsdrv mpsdrv.sys Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`01890000 fffff880`0189b000 Msfs Msfs.SYS Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00e09000 fffff880`00e13000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)

fffff880`0405d000 fffff880`04068000 mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01969000 fffff880`0197b000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)

fffff880`0f024000 fffff880`0f030000 ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`04085000 fffff880`04094000 netbios netbios.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`0189b000 fffff880`018ac000 Npfs Npfs.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`04051000 fffff880`0405d000 nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)

fffff880`03ff2000 fffff880`03ffb000 Null Null.SYS Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`00e7d000 fffff880`00e84000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00e84000 fffff880`00e94000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`012ec000 fffff880`012fd000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)

fffff880`00c7f000 fffff880`00c93000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0f000000 fffff880`0f024000 rasl2tp rasl2tp.sys Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`0f05f000 fffff880`0f07a000 raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)

fffff880`0f09b000 fffff880`0f0b5000 rassstp rassstp.sys Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`0f0b5000 fffff880`0f0c0000 rdpbus rdpbus.sys Tue Jul 14 01:17:46 2009 (4A5BCEAA)
fffff880`03e54000 fffff880`03e5d000 RDPCDD RDPCDD.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`03e5d000 fffff880`03e66000 rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`03e66000 fffff880`03e6f000 rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)

fffff880`04474000 fffff880`0448c000 rspndr rspndr.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04592000 fffff880`0459e000 serenum serenum.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`041ad000 fffff880`041ca000 serial serial.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01927000 fffff880`0192f000 spldr spldr.sys Mon May 11 17:56:27 2009 (4A0858BB)

fffff880`0fdf8000 fffff880`0fdf9480 swenum swenum.sys Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff960`005d0000 fffff960`005da000 TSDDD TSDDD.dll unavailable (00000000)
fffff880`00e46000 fffff880`00e53000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`03e11000 fffff880`03e1f000 vga vga.sys Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`03e1f000 fffff880`03e44000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)

fffff880`03e44000 fffff880`03e54000 watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`0417e000 fffff880`04187000 wfplwf wfplwf.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`0fdba000 fffff880`0fdc3000 wmiacpi wmiacpi.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00e00000 fffff880`00e09000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
My System SpecsSystem Spec

14 Apr 2016   #4

Windows 7 Pro. 64bit

Multi post - oops
My System SpecsSystem Spec
14 Apr 2016   #5

Windows 7 Pro. 64bit

The outdated drivers seem odd, I did a fresh install on a new HDD about a month or so ago. Newly purchased key and everything. I will look into them.

I did a memtest before the fresh install, ran overnight with zero errors. Replaced sticks and tested individually, no errors.

I will look into GWXUX.exu.

If those fail to solve the problem, any other ideas?

Thank you,
My System SpecsSystem Spec
14 Apr 2016   #6

Windows 10 Pro x64 (UPGRADED - 10/20/2016)

As I said, that bugcheck (crash) directly blamed your graphics drivers, so I'd advise that you try and update those if you can and post back with results.

Please follow this thread to remove the graphics drivers completely and cleanly before installing the newer graphics drivers.
Display Driver Uninstaller: How to use
My System SpecsSystem Spec
14 Apr 2016   #7

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

You are missing this driver,

Coprocessor	PCI\VEN_10DE&DEV_0753&SUBSYS_82E71043&REV_A2\3&267A616A&0&0B	The drivers for this device are not installed.
Which is this driver available here,

NVIDIA DRIVERS nForce Driver Version 15.56 WHQL

Looks like Avast is causing some problems too,

Unable to load image \SystemRoot\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Try uninstalling that and installing MSE for now.
My System SpecsSystem Spec
15 Apr 2016   #8

Windows 10 Pro

Are you using any Xbox controllers?
I'm asking this, because the xusb21.sys driver of an xbox device is a 2009 version which is known for causing BSODs in Windows 7.
Driver Reference Table - xusb21.sys
XBox USB wireless controller
BSOD issues in Win7 with 2009 driver (found in mid-2012)
fffff880`0a306000 fffff880`0a377000   spsys.sys
fffff880`0a382000 fffff880`0a3f3000   spsys.sys
fffff880`0a306000 fffff880`0a319000   xusb21.sys
fffff880`0a382000 fffff880`0a3f3000   spsys.sys
fffff880`0a306000 fffff880`0a377000   spsys.sys
fffff880`04c57000 fffff880`04c6a000   xusb21.sys
fffff880`0a382000 fffff880`0a3f3000   spsys.sys
fffff880`0a306000 fffff880`0a377000   spsys.sys
fffff880`0187f000 fffff880`0188d000   crashdmp.sys
fffff880`0188d000 fffff880`01899000   dump_ataport
fffff880`01899000 fffff880`018a2000   dump_atapi.s
fffff880`018a2000 fffff880`018b5000   dump_dumpfve
fffff880`04000000 fffff880`04085000

8/13/2009 5:10:17 PM   C:\Windows\system32\DRIVERS\xusb21.sys
My System SpecsSystem Spec
17 Apr 2016   #9

Windows 7 Pro. 64bit

Sorry for the late reply everybody, I have been away from my computer for a few days.

I will uninstall avast, uninstall and update the graphic drivers, and everything else suggest.

I am using an Xbox controller, it's easier to play Duck Game
My System SpecsSystem Spec
18 Apr 2016   #10

Windows 10 Pro

What xbox controller exactly are you using?
My System SpecsSystem Spec

 BSOD Windows 7 Pro - 64bit - recent .dmp file and DM log uploaded

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