BSOD - Locale ID: 18441 (Help appreciated)

enfastlane · 16 Apr 2016

Latest Update:

-Encountered a 2nd BSOD after the prior one was resolved.

Updated with the latest file.
Advice greatly appreciate :)

Full Title >> SYSTEM_SERVICE_EXCEPTION

Stop Code >> 0x0000003B

__________________________________________________________________________
Prior BSOD case:

Desktop is encountering this BSOD after a window update earlier this week I believe.

My 2nd internal harddisk drive gets intermittent connect and disconnect as well.
"intel sata available disk removed" "intel sata available disk detected"

Help greatly appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880010D0406
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

enfastlane · 17 Apr 2016

Anyone able to assist?

**axe0** · 17 Apr 2016

Visit Gigabyte to update the Intel Rapid Storage Technology drivers and report back how it goes :)
GIGABYTE - Motherboard - Socket 1150 - GA-H97-HD3 (rev. 1.0)

Code:

0: kd> lmvm iaStorA
Browse full module list
start             end                 module name
fffff880`01058000 fffff880`0131b000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStorA.sys
    Image name: iaStorA.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Apr 04 01:00:05 2014 (533DE7F5)
    CheckSum:         000ABC34
    ImageSize:        002C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

enfastlane · 17 Apr 2016

Thanks axe0 for the reply!

I downloaded the 2 files, and ran them. But both files didn't "update/ run properly".
Also, I have installed Microsoft Framework 4.5

Do I run a dml log collector again or wait to see if BSOD happens?

On the other hand, my 2nd harddisk drive is not being detected. Could you advice on this as well.
My impt data is inside

**axe0** · 17 Apr 2016

There are some versions of the .NET Framework 4.5, please make a screenshot of the installed versions you have in programs & features in control panel.
I'll post a download link just in case :)
https://www.microsoft.com/en-us/down....aspx?id=30653

When did the problem happen about your 2nd hard drive? Did you try to reseat it while your system is of course not running?

enfastlane · 17 Apr 2016

I tried installing the link you gave NET Framework 4.5 but got prompted that I have installed alr.

Checked programs and features, the version i have is 4.6.1

I go ahead and uninstall, and install 4.5?

**axe0** · 17 Apr 2016

If you filter it on name, do you still see a single installation?

enfastlane · 17 Apr 2016

In the process of uninstalling it, will install 4.5.1 and then update the Intel Rapid Storage Technology drivers.

I got another BSOD 15 min ago, this is the 5th time damn took a pic with my phone.

My 2nd hard drive disk encountered problem after this morning when i booted the computer.
It was all fine for the past months, but this morning the com cranked up with BSOD and it intermittently detect and remove then now it's not detecting it.

Glad that you are assisting

**axe0** · 17 Apr 2016

Here is something that may help, disconnect all devices you don't need, USB devices (except for mouse and keyboard), hard drives, etc.
Then it is easier to troubleshoot :)

The iastora.sys driver is the Intel(R) 9 Series Chipset Family SATA AHCI Controller

torchwood · 17 Apr 2016

Hi,
4.6 is a cumulative prog that rolls-up any previously required parts into it.
(you can check this via the Windows FEATURES line on the progs & features gui, it loads a seperate window)

Roy