BlueScreen OS Version: 6.1.7601.2.1.0.256.48

gtrainer · 18 Apr 2016

Hi,

I have been getting the blue screen message at least 2 times per day and then my computer restarts automatically. I copied the information Windows provided when the machine restarts as shown below. Then I went ahead and used the BSOD - Posting Instructions to generate YourComputerName-xxxx.zip:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 00000020
BCP2: 87441AB0
BCP3: 87441AC8
BCP4: 0803000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041816-43321-01.dmp
C:\Users\Eva\AppData\Local\Temp\WER-108295-0.sysdata.xml

Any assistance in this matter would be most appreciated.

ICIT2LOL · 19 Apr 2016

Hello and welcome Eva now form a quick look there are some what look like Malwarebytes issues

Code:

*** WARNING: Unable to verify timestamp for mwac.sys

Are you running the paid for version?

gtrainer · 19 Apr 2016

Hi ICIT2LOL,

I've been running Malwarebytes so long on my PC which I thought was the free version. Would never has suspected as I've had it on my PC forever. I have removed the program to see if that indeed resolves the bluescreen issue. If I don't see the problem reappear, I will mark it as solved.

Thank you. Appreciate your help.

ICIT2LOL · 19 Apr 2016

Ok mate well it might not just be the MBAM but it is a start and you can always reinstall it when you want to.