Random Black Screen of Death


  1. Posts : 4
    Windows 7 Ultimate 64-bit SP1
       #1

    Random Black Screen of Death


    Hey all.

    So for a good while now, I've had this problem with my laptop where it'll do the usual Blue Screen stuff, just without the actual Blue Screen (the screen goes completely black); this usually happens just after a file from the Internet has finished downloading, though it has also happened while the laptop is idling.

    As someone who really dislikes asking for help, I attempted to analyse the dumps myself and find people with similar problems, though I could never come to a conclusion as to what's wrong. So here I am, asking you guys.

    The steps in the BSoD posting guide produced a .zip file with the two dumps from the minidump folder, though it excluded the dump in the Windows folder; would it be beneficial to post that one up too?
      My Computer


  2. Posts : 11
    windows pro 64bit
       #2

    Hi download Blue screen of death (STOP error) information in dump files. this and install it and run it uit will give you the driver which is causing the issue, then google that and you are on to the root cause
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    BlueScreen Viewer won't help seeing it is a 0x7A where according to the dumps there is large memory corruption.




    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in.  Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: fffff6fc40008280, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc0000185, error status (normally i/o status code)
    Arg3: 000000001fec4860, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff8800105093c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
    
    Debugging Details:
    ------------------
    
    
    SYSTEM_VERSION:  ThinkPad T400
    
    BIOS_DATE:  10/17/2012
    
    BASEBOARD_PRODUCT:  276731G
    
    BASEBOARD_VERSION:  Not Available
    
    BUGCHECK_P1: fffff6fc40008280
    
    BUGCHECK_P2: ffffffffc0000185
    
    BUGCHECK_P3: 1fec4860
    
    BUGCHECK_P4: fffff8800105093c
    
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.
    
    DISK_HARDWARE_ERROR: There was error with disk hardware
    
    BUGCHECK_STR:  0x7a_c0000185
    
    CPU_COUNT: 2
    
    CPU_MHZ: 95a
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 17
    
    CPU_STEPPING: a
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 10.0.10240.9 amd64fre
    
    TRAP_FRAME:  fffff88002fb95e0 -- (.trap 0xfffff88002fb95e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff88001048500 rbx=0000000000000000 rcx=fffffa80021b3050
    rdx=fffffa8001abdca0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8800105093c rsp=fffff88002fb9778 rbp=fffffa80061460b0
     r8=0000000000000007  r9=fffffa80021b31a0 r10=0000000000000000
    r11=fffffa8001abde00 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz ac po cy
    ataport!ChannelQueryDeviceRelations:
    fffff880`0105093c 0000            add     byte ptr [rax],al ds:fffff880`01048500=??
    Resetting default scope
    
    LOCK_ADDRESS:  fffff80003289c40 -- (!locks fffff80003289c40)
    
    Resource @ nt!PiEngineLock (0xfffff80003289c40)    Available
    
    WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.
    
    
    WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.
    
    1 total locks
    
    PNP_TRIAGE: 
    	Lock address  : 0xfffff80003289c40
    	Thread Count  : 0
    	Thread address: 0x0000000000000000
    	Thread wait   : 0x0
    
    LAST_CONTROL_TRANSFER:  from fffff800030f2622 to fffff80003080080
    
    STACK_TEXT:  
    fffff880`02fb92c8 fffff800`030f2622 : 00000000`0000007a fffff6fc`40008280 ffffffff`c0000185 00000000`1fec4860 : nt!KeBugCheckEx
    fffff880`02fb92d0 fffff800`030a6e6f : fffffa80`064b3010 fffff880`02fb9440 fffff800`032c0540 fffffa80`064b3010 : nt! ?? ::FNODOBFM::`string'+0x353ea
    fffff880`02fb93b0 fffff800`0308d6c9 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff fffffa80`017d7520 : nt!MiIssueHardFault+0x28b
    fffff880`02fb9480 fffff800`0307e1ae : 00000000`00000008 fffff880`0105093c fffffa80`017d7500 fffffa80`01abdca0 : nt!MmAccessFault+0x1399
    fffff880`02fb95e0 fffff880`0105093c : fffff880`0104e4ce 00000000`00000000 fffff880`02fb9840 fffff800`0317f890 : nt!KiPageFault+0x16e
    fffff880`02fb9778 fffff880`0104e4ce : 00000000`00000000 fffff880`02fb9840 fffff800`0317f890 fffffa80`021b1cb0 : ataport!ChannelQueryDeviceRelations
    fffff880`02fb9780 fffff800`0344297e : 00000000`00000000 00000000`00000000 fffffa80`061460b0 fffff800`031ffe80 : ataport!IdePortDispatchPnp+0x22
    fffff880`02fb97b0 fffff800`03442cea : 00000000`00000000 fffffa80`061460b0 fffff800`0317f890 00000000`00000000 : nt!PnpAsynchronousCall+0xce
    fffff880`02fb97f0 fffff800`03445037 : fffff800`03289a00 fffffa80`021b0860 00000000`00000002 00000000`00000590 : nt!PnpQueryDeviceRelations+0xfa
    fffff880`02fb98b0 fffff800`0346ac1c : fffffa80`021b0860 fffffa80`021b0020 fffffa80`021b0860 00000000`00000002 : nt!PipEnumerateDevice+0x117
    fffff880`02fb9910 fffff800`0346b228 : fffff800`032875c0 00000000`00000000 00000000`00000001 fffff800`032e996c : nt!PipProcessDevNodeTree+0x21c
    fffff880`02fb9b80 fffff800`031815f7 : 00000001`00000003 00000000`00000000 00000000`00000001 00000000`00000000 : nt!PiProcessReenumeration+0x98
    fffff880`02fb9bd0 fffff800`03089065 : fffff800`031812d0 fffff800`0337a401 fffffa80`0178f000 fffffa80`0178f040 : nt!PnpDeviceActionWorker+0x327
    fffff880`02fb9c70 fffff800`0331ac6a : 045063ac`47f88e44 fffffa80`0178f040 00000000`00000080 fffffa80`01714970 : nt!ExpWorkerThread+0x111
    fffff880`02fb9d00 fffff800`03071086 : fffff880`009ea180 fffffa80`0178f040 fffff880`009f4f40 070a0300`c180ab30 : nt!PspSystemThreadStartup+0x5a
    fffff880`02fb9d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -db !ataport
    3595 errors : !ataport (fffff88001050000-fffff88001050fff)
    fffff88001050000 *12 *00 *14 *00 *00 *00 *00 *00 *68 *00 *1b *02 *00 *00 *00 *00 ........h.......
    fffff88001050010 *2a  00 *00 *00 *c7 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *...............
    fffff88001050020 *00 *00 *00 *00 *00 *00 *00 *00 *2e *00 *00 *00 *dc *00 *00 *00 ................
    fffff88001050030 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050040 *00 *01 *00 *00 *03 *00 *02 *00 *0c  00 *02 *00 *03 *00 *02 *00 ................
    fffff88001050050 *0f *00 *0f *00 *0f *00 *0f *00 *01 *00 *00 *00 *01 *00 *00 *00 ................
    fffff88001050060 *58 *00 *00 *00 *50 *01 *00 *00 *44 *00 *69 *00 *72 *00 *65 *00 X...P...D.i.r.e.
    fffff88001050070 *63 *00 *74 *00 *6f *00 *72 *00 *79 *00 *00 *00 *00 *00 *00 *00 c.t.o.r.y.......
    fffff88001050080 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050090 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
    fffff880010500a0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00 ................
    fffff880010500b0  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 ................
    fffff880010500c0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010500d0 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00  00  00 *00 ................
    fffff880010500e0 *00 *00 *00  00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010500f0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050100 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050110 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050120 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050130 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00  00  00  00 ................
    fffff88001050140 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050150 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00  00  00  00 *00 *00 ................
    fffff88001050160 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050170 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 ................
    fffff88001050180 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00  00  00 ................
    fffff88001050190 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 ................
    fffff880010501a0 *00 *00 *00  00  00 *00 *00 *00 *00 *00  00 *00 *00 *00 *00 *00 ................
    fffff880010501b0 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010501c0 *00 *00 *00 *00 *00 *00 *00 *00  00 *00  00  00 *00 *00 *00 *00 ................
    fffff880010501d0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010501e0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010501f0 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050200 *00 *00 *00 *00 *00 *00  00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050210 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050220 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050230 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050240 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050250 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050260 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050270 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050280 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050290 *00 *00 *00  00  00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 ................
    fffff880010502a0  00  00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00  00  00 *00 ................
    fffff880010502b0 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010502c0 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010502d0 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff880010502e0 *00  00  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00 ................
    fffff880010502f0  00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
    fffff88001050300 *00 *00 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00 *00 ................
    fffff88001050310 *00 *00 *00 *00 *00  00  00 *00 *00 *00 *00 *00 *00  00  00 *00 ................
    WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  LARGE_4096
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096
    
    PRIMARY_PROBLEM_CLASS:  X64_MEMORY_CORRUPTION_LARGE_4096
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_memory_corruption_large_4096
    
    FAILURE_ID_HASH:  {e2df8c99-e1e2-9063-1436-3db085e63f6e}
    
    Followup:     memory_corruption
      My Computer


  4. Posts : 4
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #4

    SeaTools long generic scan failed.

    Error scan:


    Health:


    Benchmark:
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    It is clear your hard drive is failing, you need to backup your data a.s.a.p. and replace the hard drive.
      My Computer


  6. Posts : 4
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #6

    Right, which is curious because it's been like this intermittently for the past year or so.
    If it was going to fail, you'd think it would've done so by now :s

    Thanks for the help :)
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Depending on how much bad sectors your hard drive can handle it can be good for quite some time, but seeing the transfer rate minimum that low a few times is a strong indication of a failing hard drive.
      My Computer


  8. Posts : 4
    Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #8

    Ah well. I guess I needed an excuse to get a bigger hard drive, seeing as 149 GB is very small by today's standards.

    Thanks again!
      My Computer


 

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