Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD, Bug Check Code x 0x00000124. Please help understand dump file

25 May 2016   #11
woodmin

Windows 7 Ultimate x64
 
 

I called the computer service and they confirmed: The dump files that are attached are from Windows 7 Pro installed from clean original installation CD after full repartition and reformat of PC disk. So to my understanding there is no chance of malware or residues of earlier "dirty" Windows 7 installation.


My System SpecsSystem Spec
.
25 May 2016   #12
axe0

Windows 10 Pro
 
 

Alright, good to know
Please follow below instructions.




BSOD, Bug Check Code x 0x00000124. Please help understand dump file STOP 0x124 Troubleshooting BSOD, Bug Check Code x 0x00000124. Please help understand dump file
Read carefully before proceeding.


warning   Warning
If you're overclocking your system, revert back to stock clocks now.

Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.


Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




BSOD, Bug Check Code x 0x00000124. Please help understand dump file ONE BSOD, Bug Check Code x 0x00000124. Please help understand dump file
 CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.




BSOD, Bug Check Code x 0x00000124. Please help understand dump file TWO BSOD, Bug Check Code x 0x00000124. Please help understand dump file
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it please.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.




BSOD, Bug Check Code x 0x00000124. Please help understand dump file THREE BSOD, Bug Check Code x 0x00000124. Please help understand dump file
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Post screenshots/photos of the test results

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the error scan,
  • the health,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.




BSOD, Bug Check Code x 0x00000124. Please help understand dump file FOUR BSOD, Bug Check Code x 0x00000124. Please help understand dump file
 GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.
My System SpecsSystem Spec
12 Jun 2016   #13
woodmin

Windows 7 Ultimate x64
 
 
Test Results

Hi,
I ran all the tests except MemTest - I work remotely now and have no physical access to the machine. So I can't plugin USB stick and run the test.
However I hope that the other test will be enough for initial diagnose.

1. SSD Test - seems OK.
2. GPU Test - seems OK.
3. CPU Test - fails even on Standard load. Seems like CPU overheats and thus becomes unstable (?).

I read about NUC getting noisy as the fan tries hard to cool it down. But at least it cools the CPU down.
In my case I tried to put the fan into max RPM mode through BIOS, but even that does not help. Still giving "unstable" result under test load.

Should I 1) put the thing into other case with better cooling, b) change/return the thing under warranty (would not want to as generally it is a cool small machine if not the stability issues)?
And what do I say to the seller: is CPU just overheating or it is faulty? What do those errors in Intel Burn Test results mean?

Sorry for a lot of newbie questions, but I am just confused. Thank you for your help and advice!
My System SpecsSystem Spec
.

12 Jun 2016   #14
axe0

Windows 10 Pro
 
 

The CPU is overheating what can eventually cause hardware damage on the CPU.
What cooler do you use and when was the last time the thermal paste was replaced?
My System SpecsSystem Spec
13 Jun 2016   #15
woodmin

Windows 7 Ultimate x64
 
 

I bought and started using the PC (brand new) in January. So thermal paste was not replaced. The cooler is stock.
I will probably try to replace the case and come back with the results.
My System SpecsSystem Spec
07 Jul 2016   #16
woodmin

Windows 7 Ultimate x64
 
 
Changed original NUC5i7RYH case to Akasa Plato X Slim Fanless Chassis

It took some time but finally I ordered and changed original NUC5i7RYH case to Akasa Plato X fanless case. Overheating and stability issues were all immediately solved! It was hard to believe that fanless case can be better than the original one with fan. Even on very high IntelBurn load CPU remained below the critical temperature threshold and was reported stable.
So if you are like me and struggling with overheating NUC5i7RYH spitting BSODs every few days, just buy Akasa Plato X - it really works.
Thank you axe0 for all the help in figuring out the problem!
My System SpecsSystem Spec
07 Jul 2016   #17
axe0

Windows 10 Pro
 
 

You're welcome

Glad I could help.
My System SpecsSystem Spec
Reply

 BSOD, Bug Check Code x 0x00000124. Please help understand dump file




Thread Tools




Similar help and support threads
Thread Forum
BSOD while playing BF4, error/bug check code 0x00000124
I built my first rig 4 days ago and I have started playing games 2 days after that. Sadly, my rig mocks me with BSOD's and I am annoyed because I am running a i5 4670k and a GTX 980 Ti which are more than capable of running a lot of games at ULTRA in 1600p. Anyhow, here is the basic BSOD...
BSOD Help and Support
Frequent BSOD errors, Bug check code: 0x00000124
Hey everyone, I have this Acer laptop that i purchased 3 years back. It gives me BSODs very often, mostly when the computer is idle or when i attempt to open up chrome. Also i have done a clean installation of the Windows 7 Home Basic 32 bit a week back and started installing all drivers and it...
BSOD Help and Support
BSOD once a week with bug check code, 0x00000124
My computer seems to be giving me BSOD with the same bug check code 0x00000124 about once a week. The only common thing between them that I can think of - Waterfox. All my computer information is on my profile when I created this account. Please feel free to ask specific questions so that I can...
BSOD Help and Support
Random BSOD with Bug check code 0x00000124
I have been experiencing random BSOD on my PC for several months. In an effort to resolve the issue, I have formatted the SSD and reinstalled Windows7 (home edition) with all the latest drivers. I ran Memtest86 (it took about 4 hours, and it showed 0 errors). I was still getting BSOD, so I...
BSOD Help and Support
BSOD caused by the hal.dll driver, bug check code 0x00000124
I have been getting the BSOD since November (about 12 times) but it has only happened playing two games: Chivalry Deadliest Warrior and Battlefield 4. I never paid much attention to the crashes while playing Chivalry, because the game has many problems and it occurred infrequently. I have just...
BSOD Help and Support
BSOD: Bug Check Code: 0x00000124
Hello, I am experiencing random system crashes and restarts. More information: Dump File : 070213-16411-01.dmp Crash Time : 7/2/2013 3:28:08 AM Bug Check String : Bug Check Code : 0x00000124 Parameter 1 : 00000000`00000000 Parameter 2 : fffffa80`0ac1b038...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:19.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App