I called the computer service and they confirmed: The dump files that are attached are from Windows 7 Pro installed from clean original installation CD after full repartition and reformat of PC disk. So to my understanding there is no chance of malware or residues of earlier "dirty" Windows 7 installation.
Alright, good to know :)
Please follow below instructions.
STOP 0x124 TroubleshootingRead carefully before proceeding.
WarningIf you're overclocking your system, revert back to stock clocks now.
NoteTest the system once the overclock is removed before continuing with the steps outlined below.
Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test
ONE
CPU TEST
Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest
WarningYour CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the result and post it.
TWO
RAM TEST
Note
MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
Make a photo of the result and post it please.
Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
THREE
HDD TEST
Run following tests
- Short Drive Self Test
- Short generic
- Long generic
If the short generic fails, no need for the long generic.
NoteDo not run SeaTools on an SSD as the results will be invalid.
Post screenshots/photos of the test results
Disk Check - Windows 7 Help Forums
- scan for errors, no quick scan but full scan
- check the health,
- benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
- the error scan,
- the health,
- the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.
FOUR
GPU TEST
NoteRun Furmark for around 30 minutes.
WarningYour GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the result and post it.
Hi,
I ran all the tests except MemTest - I work remotely now and have no physical access to the machine. So I can't plugin USB stick and run the test.
However I hope that the other test will be enough for initial diagnose.
1. SSD Test - seems OK.
2. GPU Test - seems OK.
3. CPU Test - fails even on Standard load. Seems like CPU overheats and thus becomes unstable (?).
I read about NUC getting noisy as the fan tries hard to cool it down. But at least it cools the CPU down.
In my case I tried to put the fan into max RPM mode through BIOS, but even that does not help. Still giving "unstable" result under test load.
Should I 1) put the thing into other case with better cooling, b) change/return the thing under warranty (would not want to as generally it is a cool small machine if not the stability issues)?
And what do I say to the seller: is CPU just overheating or it is faulty? What do those errors in Intel Burn Test results mean?
Sorry for a lot of newbie questions, but I am just confused. Thank you for your help and advice!
The CPU is overheating what can eventually cause hardware damage on the CPU.
What cooler do you use and when was the last time the thermal paste was replaced?
I bought and started using the PC (brand new) in January. So thermal paste was not replaced. The cooler is stock.
I will probably try to replace the case and come back with the results.
It took some time but finally I ordered and changed original NUC5i7RYH case to Akasa Plato X fanless case. Overheating and stability issues were all immediately solved! It was hard to believe that fanless case can be better than the original one with fan. Even on very high IntelBurn load CPU remained below the critical temperature threshold and was reported stable.
So if you are like me and struggling with overheating NUC5i7RYH spitting BSODs every few days, just buy Akasa Plato X - it really works.
Thank you axe0 for all the help in figuring out the problem!
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