Random BSOD

Eginz · 28 Apr 2016

Hi, my laptop sometime got random BSOD. but most of case from playing video using mpc.

ICIT2LOL · 01 May 2016

Hello and welcome Eginz firts up mate you have soem problem device - see pic and could you please run Speccy Speccy - Free Download - Piriform and give us some temps on the machine please as the CPU is part mentioned in the BSOD dump file

Code:

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_TLB

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_TLB

Eginz · 05 May 2016

thank you for your reply.
virtual wifi miniport adapter is from connectify, but I already uninstall it and still appear on device manager. ethernet I don't need it so I never install it. xaudio? i think my spaker is working properly.

from bluescreenview
bug check code 0x00000124
parameter 1 00000000`00000000
parameter 2
latest dump file and speccy

Eginz · 05 May 2016

thank you for your reply.
my acer 4740 random BSOD every 2-4 days once
virtual wifi miniport is from connectify, I uninstall it but still appear on device manager.
ethernet I never use LAN port, so I never install it.
my speaker working properly.

I reinstall vga driver older version from acer website

here something from bluescreenview
bug check code 0x00000124
parameter 1 00000000`00000000
parameter 2 fffffa80`06afa028
parameter 3 00000000`b2000000
parameter 4 00000000`00010014
caused by driver hal.dll
caused by address hal.dll+12a3b
file description Hardware Abstraction Layer DLL
file version 6.1.7601.17514 (win7sp1_rtm.101119-1850)
crash address ntoskrnl.exe+735c0

latest dumpfile and speecy

**axe0** · 05 May 2016

Hi Eginz,

Your laptop is running 2 different models of memory, this can cause various of problems and can be difficult to identify if this isn't treated immediately.
Have you ever changed or let someone change the memory?

Code:

[Memory Device (Type 17) - Length 28 - Handle 001bh]
  Physical Memory Array Handle  001ah
  Memory Error Info Handle      001dh
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                DIMM0
  Bank Locator                  BANK 0
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1067MHz
  Manufacturer                  [String Not Specified]
  Serial Number                         
  Asset Tag Number                     
  Part Number                   9905428-010.A01LF 
[Memory Device (Type 17) - Length 28 - Handle 001fh]
  Physical Memory Array Handle  001ah
  Memory Error Info Handle      0021h
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          1024MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  BANK 2
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1067MHz
  Manufacturer                  [String Not Specified]
  Serial Number                         
  Asset Tag Number                     
  Part Number                   M471B2873EH1-CF8

I recommend that you uninstall following programs
Most of these programs are from IObit which isn't a trust worthy company given their history (BSOD history + other history) + a company providing driver update programs isn't reliable.
Daemon tools is a known BSOD cause due to its unstable drivers.
BatteryCare is software that so far I can see is already present in Windows.

Advanced SystemCare
BatteryCare
DAEMON Tools Lite
IObit Uninstaller
Smart Defrag 4

ICIT2LOL · 06 May 2016

I agree with axe mate on the RAM always best bought in matched pairs if you are using more than one stick as they are more likely to tun at the same speeds and timings coming from the same production batch.

The Ether port ok then don't get the driver but it is always an option if the wifi goes down

Now I cannot see the temps on the machine as the attachments are cut short because I would like to see the temp on the CPU especially.

The software absolutely get shot of it and especially the IObit rubbish it can be a menace and at times very difficult to get rid of.

Now just for the heck of it run PART B: of this please and pick out the RAM see the pic of mine.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/-
12v = 11.4 – 12.6v
5v = 4.74 – 5.25v
3.3v = 3.135 – 3.465v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
Power Supply 101: A Reference Of Specifications - Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

This will show you just what the difference is between the sticks of RAM

Eginz · 09 May 2016

I uninstalled programs that axe0 suggested and about 3days haven't bsod.
I bought this laptop and RAM since 2010, everything is fine till early 2016

this hwinfo64 memory result and sensors:

Code:

samsung
Module Number:                                                                  2
Module Size:                                                                    1024 MBytes
Memory Type:                                                                    DDR3 SDRAM
Module Type:                                                                    SO-DIMM
Memory Speed:                                                                   533.3 MHz (DDR3-1066 / PC3-8500)
Module Manufacturer:                                                            Samsung
Module Part Number:                                                             M471B2873EH1-CF8
Module Revision:                                                                0
Module Serial Number:                                                           323450948
Module Manufacturing Date:                                                      Year: 2009, Week: 47
Module Manufacturing Location:                                                  1
SDRAM Manufacturer:                                                             Samsung
Error Check/Correction:                                                         None

Module characteristics                                                          
Row Address Bits:                                                               14
Column Address Bits:                                                            10
Number Of Banks:                                                                8
Module Density:                                                                 1024 Mb
Number Of Ranks:                                                                1
Device Width:                                                                   8 bits
Bus Width:                                                                      64 bits
Module Nominal Voltage (VDD):                                                   1.5 V

Module timing                                                                   
Minimum SDRAM Cycle Time (tCKmin):                                              1.875 ns
CAS# Latencies Supported:                                                       6, 7, 8
Minimum CAS# Latency Time (tAAmin):                                             13.125 ns
Minimum RAS# to CAS# Delay (tRCDmin):                                           13.125 ns
Minimum Row Precharge Time (tRPmin):                                            13.125 ns
Minimum Active to Precharge Time (tRASmin):                                     37.500 ns

Supported Module Timing at 533.3 MHz:                                           7-7-7-20
Supported Module Timing at 466.7 MHz:                                           7-7-7-18
Supported Module Timing at 400.0 MHz:                                           6-6-6-15

Minimum Write Recovery Time (tWRmin):                                           15.000 ns
Minimum Row Active to Row Active Delay (tRRDmin):                               7.500 ns
Minimum Active to Active/Refresh Time (tRCmin):                                 50.625 ns
Minimum Refresh Recovery Time Delay (tRFCmin):                                  110.000 ns
Minimum Internal Write to Read Command Delay (tWTRmin):                         7.500 ns
Minimum Internal Read to Precharge Command Delay (tRTPmin):                     7.500 ns
Minimum Four Activate Window Delay Time (tFAWmin):                              37.500 ns

Features                                                                        
Partial Array Self Refresh (PASR):                                              Not Supported
On-die Thermal Sensor (ODTS) Readout:                                           Not Supported
Auto Self Refresh (ASR):                                                        Not Supported
Extended Temperature 1X Refresh Rate:                                           Not Supported
Extended Temperature Range:                                                     Supported
Module Temperature Sensor:                                                      Not Supported
Pseudo Target Row Refresh (pTRR):                                               Not Supported
Module Nominal Height:                                                          29 - 30 mm
Module Maximum Thickness (Front):                                               1 - 2 mm
Module Maximum Thickness (Back):                                                1 - 2 mm

Code:

Kingston
Module Number:                                                                  0
Module Size:                                                                    2048 MBytes
Memory Type:                                                                    DDR3 SDRAM
Module Type:                                                                    SO-DIMM
Memory Speed:                                                                   533.3 MHz (DDR3-1066 / PC3-8500)
Module Manufacturer:                                                            Kingston
Module Part Number:                                                             9905428-010.A01LF
Module Revision:                                                                0
Module Serial Number:                                                           2435783312
Module Manufacturing Date:                                                      Year: 2011, Week: 10
Module Manufacturing Location:                                                  4
SDRAM Manufacturer:                                                             Unknown
Error Check/Correction:                                                         None

Module characteristics                                                          
Row Address Bits:                                                               14
Column Address Bits:                                                            10
Number Of Banks:                                                                8
Module Density:                                                                 1024 Mb
Number Of Ranks:                                                                2
Device Width:                                                                   8 bits
Bus Width:                                                                      64 bits
Module Nominal Voltage (VDD):                                                   1.5 V

Module timing                                                                   
Minimum SDRAM Cycle Time (tCKmin):                                              1.875 ns
CAS# Latencies Supported:                                                       5, 6, 7, 8
Minimum CAS# Latency Time (tAAmin):                                             13.125 ns
Minimum RAS# to CAS# Delay (tRCDmin):                                           13.125 ns
Minimum Row Precharge Time (tRPmin):                                            13.125 ns
Minimum Active to Precharge Time (tRASmin):                                     37.500 ns

Supported Module Timing at 533.3 MHz:                                           7-7-7-20
Supported Module Timing at 466.7 MHz:                                           7-7-7-18
Supported Module Timing at 400.0 MHz:                                           6-6-6-15
Supported Module Timing at 333.3 MHz:                                           5-5-5-13

Minimum Write Recovery Time (tWRmin):                                           15.000 ns
Minimum Row Active to Row Active Delay (tRRDmin):                               7.500 ns
Minimum Active to Active/Refresh Time (tRCmin):                                 50.625 ns
Minimum Refresh Recovery Time Delay (tRFCmin):                                  110.000 ns
Minimum Internal Write to Read Command Delay (tWTRmin):                         7.500 ns
Minimum Internal Read to Precharge Command Delay (tRTPmin):                     7.500 ns
Minimum Four Activate Window Delay Time (tFAWmin):                              37.500 ns

Features                                                                        
Partial Array Self Refresh (PASR):                                              Not Supported
On-die Thermal Sensor (ODTS) Readout:                                           Not Supported
Auto Self Refresh (ASR):                                                        Supported
Extended Temperature 1X Refresh Rate:                                           Not Supported
Extended Temperature Range:                                                     Supported
Module Temperature Sensor:                                                      Not Supported
Pseudo Target Row Refresh (pTRR):                                               Not Supported
Module Nominal Height:                                                          29 - 30 mm
Module Maximum Thickness (Front):                                               1 - 2 mm
Module Maximum Thickness (Back):                                                1 - 2 mm

Timing and speed are same but samsung not Supported Module Timing at 333.3 MHz

ICIT2LOL · 09 May 2016

Ok thanks for that the only difference I can see is that the Kingston RAM has some slightly different speeds listed to the Samsung. see pic