blue screen of death wont stop

akber1 · 29 Apr 2016

guys my laptop heat up and shut down while performing the scan and i was recently downloaded a vpn and one of them opened up a black window and downloaded drivers, do u think that might be a problem -
here are the specs
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Inspiron 5521, Dell Inc., 0CH6TM
CPU: GenuineIntel Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4164268032 total

akber1 · 29 Apr 2016

i had uninstalled the program and run a avast antiv virun folder Cdrive scan and the malware bytes scan

ICIT2LOL · 29 Apr 2016

Ok well if you can keep it running long enough can you please run this Speccy - Free Download - Piriform and let us know the temps on the machine please.

akber1 · 29 Apr 2016

guys i downloaded some thing which gave me like a black tab which downlaoded some "drivers"
and did i tell u my laptop heat up and shut down

**axe0** · 29 Apr 2016

did i tell u my laptop heat up and shut down

Yes you did, did you do as ICIT2LOL asked for with the temps?

guys i downloaded some thing which gave me like a black tab which downlaoded some "drivers"

That sounds like you've installed a driver update program, please remove it and revert back the changes it made by using a restore point.

Could you please just try what is suggested for now, if you don't understand something ask for guidance please instead of trying things that could complicate things like the driver update program.

akber1 · 29 Apr 2016

i have been trying to comment for the previous few hours it wont let me

akber1 · 29 Apr 2016

axe0 said:

did i tell u my laptop heat up and shut down

Yes you did, did you do as ICIT2LOL asked for with the temps?

guys i downloaded some thing which gave me like a black tab which downlaoded some "drivers"

That sounds like you've installed a driver update program, please remove it and revert back the changes it made by using a restore point.

Could you please just try what is suggested for now, if you don't understand something ask for guidance please instead of trying things that could complicate things like the driver update program.

i cant revert back as i have no saves made and i was downloading like pure.vpn im going to do the thing u told me i just couldnt get the time because yesterday when i tried scanning my laptop shut down

**axe0** · 29 Apr 2016

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

ICIT2LOL · 29 Apr 2016

Ok one thing you can do very easily is check the underside of the machine and look into the air intake where the fan sits. See my little ditty

CLEANING A LAPTOP FAN & COOLER RAD
The thing you do is to turn over the laptop and shine a very bright light into the air intake aperture (you will see the fan there) and then while doing that look at the outlet vent on the end of the laptop you should see the light quite clearly shining through the cooling " radiator" if not - it is clogged and will need cleaning as will probably the fan opening.
You can do this by blowing it out using a compressed air can in short bursts.
BUT ONE WORD OF WARNING DO NOT blow the air into the fan opening without inserting say a plastic rod or large cable tie to stop the fan from spinning as the air blast will spin the fan at a very high speed that it is not designed to take and may wreck the bearing!!
To clean the slots in the radiator use a pipe cleaner or one of those craft covered wire sticks - they are referred to as chenille sticks - see pic. But do be very careful not to be overly heavy handed you will find it might take a second or two or a few minutes to clear the heavier build ups.

NB Pic is just for an example your vents may look different