BSOD error BSOD 0x0000007e (0xffffffffc0000005) 1st time

merlin512 · 01 May 2016

3 years since I bought computer and 1st BSOD happened this past Monday, 4/30/2016, but was too slow to capture pics of screen and was working from home.

Tried updating drivers today and then rebooted and got it BSOD again. Auto repair did not work. Got screen shots and then did a restore from before I started updates this morning.

Screen shots attached and ran the BSOD tool as well and zipped and posted here. Any help is greatly appreciated.

Any help is greatly appreciated. I try to keep my computer updated and cleaned regularly to extend its life, so a bit frustrated with this.... TIA!!!

**axe0** · 01 May 2016

Please remove IObit software and revert back the changes they made using a restore point, using IObit software may only make things difficult for troubleshooting.

Please check Lenovo for driver updates for the USB drivers or reinstall them, if you can't find them directly they are probably included in the chipset drivers.

Code:

3: kd> lmvm iusb3hub
Browse full module list
start             end                 module name
fffff880`06186000 fffff880`061eb000   iusb3hub T (no symbols)           
    Loaded symbol image file: iusb3hub.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3hub.sys
    Image name: iusb3hub.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Dec 18 16:59:07 2015 (56742D4B)
    CheckSum:         0006D07A
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please make sure your Logitech devices are using up to date drivers.

Code:

6: kd> lmvm lvrs64
Browse full module list
start             end                 module name
fffff880`074de000 fffff880`07531b80   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
    Image name: lvrs64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Dec 15 06:13:30 2011 (4EE981FA)
    CheckSum:         00065895
    ImageSize:        00053B80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

merlin512 · 01 May 2016

I was using DriveBooster3 when it happened and I rolled back the changes and it seemed to work this morning and then I came to this forming and ran the tool and uploaded the output. So I can disable/uninstall that, not a problem.

I checked drivers for the Logitech HD Pro WebCam C920, says I have the latest ones when I try to update and when I go to the logitech website. So I uninstalled and reinstalled again just now. As a footnote, I generally disable the webcam when I am not using it, which is 99% of the time, I only use to Skype parents every other week and that's it. So it is disabled right now after I updated the drivers.

I went to the Lenovo site and update the USB and will reboot and report back shortly.

merlin512 · 01 May 2016

OK, reboot went fine and I also flashed the BIOS as well. Came up fine. Re-ran the BSOD tool and uploading the result for review and insight. TIA.

**axe0** · 01 May 2016

That isn't necessary unless you've had another BSOD.

merlin512 · 01 May 2016

Well, ok, I mean, had not had a BSOD for 3 years until last Monday, then was fine for a week until I decided to update drivers today via DriveBooser3 and then BSOD twice. I know I can probably chalk up todays BSODs to the driver updates, but was still unsure about last Mondays. Thanks.

**axe0** · 01 May 2016

The crash of Monday was caused by the Logitech driver FYI

merlin512 · 01 May 2016

Sweet! Good to go know! Thanks for all the help!!