Computer freezes/recovers or freezes/crashes ~once per day

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  1. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Computer freezes/recovers or freezes/crashes ~once per day


    For the past few weeks, about 1/2 hour after booting my computer up in the morning, whatever program I'm using at the moment will stop responding. If I continue to try to get it to respond, its screen will dim and I get the message "Not responding". The disk activity light goes on 100%. To a certain extent I can still get to other programs that are already running, but I can't open new ones. Usually, if I just sit and wait, after about 30-60 sec everything will be ok again; other times nothing will happen for several minutes after which I'll get a BSOD with the message "Windows was shut down..." and
    Collecting data for crash dump ...
    Initializing disk for crash dump ...

    Because of this, I've been running Process Explorer. When the problem occurs I can switch to it if it's on the second screen of my dual-screen system. When I do so, almost everything seems normal:
    CPU 1.5%
    System Commit 3.46 GB
    Physical Memory 3.0 GB
    I/0 2 kB
    Network 400 B
    Disk 0 kB
    The abnormal indication is that the disk shows 0 kB even though the disk activity indicator is on 100% of the time. The list of processes shows Avast (anti-virus program) and System to have overwhelmingly the largest I/O Read Bytes, but this doesn't seem abnormal.

    I use the program WhoCrashed to check dump files. Some time ago I used it to cause a deliberate crash to check that dump files were being written. They are. However when I check crash dump files after the BSOD there is nothing new in them (WhoCrashed shows only the results of the test crash.)

    Usually, but not always, after the first 30-60 sec freeze and/or crash, the computer seems to be ok for the rest of the day.

    Any ideas as to what is causing this or how I can check further?

    PLEASE NOTE: I downloaded and ran the DM Log Collector. When I did so, I got a brief notice saying something to the effect of "Action not completed. Access is denied." However it did create a zip file on the desktop. But when I try to upload it I get the message "You don't have permission to open this file." (I'm running as Administrator.) What's wrong?
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    You're the only user of the system I assume?
      My Computer


  3. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Yes, that's right.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please follow below instructions to manually collect some data of a few files.
    If there are any problems please let me know, I've written the instructions for another user at Bsod 0xD1 - Windows 10 Forums but I'm not 100% sure if everything works the same for Windows 7.

    Please search for "msinfo32" (without quotes) and open the msinfo32 app,
    • save it as msinfo32.nfo,
    • in explorer go to the directory where it is saved,
    • right click the msinfo32.nfo file,
    • choose 'send to' or 'copy to',
    • choose 'compressed (zipped) folder'



    Please run following commands in an admin command prompt, it creates a file called 'systeminfo.txt', it is created with the DM Log Collector and shows some information about your system too but we'll have to do it manually now.
    Code:
    systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"
    del "%USERPROFILE%\Desktop\systeminfo.tmp"
    Please search "dxdiag" (without quotes), you'll see a pop-up within a few moments.
    In this popup you see the DirectX Diagnostic Tool, click on 'Save All Information' and save it as 'dxdiag.txt'


    Please go in Windows Explorer to following location for the gathering of the minidumps: %systemroot%\minidump
    Select all dumps from the last week, right click 1 of them and choose > send to > compressed (zipped) folder naming it as minidumps.

    Now that we have a few files, please upload them all, you may put them all together in 1 zip file if you'd like :)
    You can put them in a zip file by moving them in the same place, select the files > right click 1 of them and choose > send to > compressed (zipped) folder.

    To sum up there are a few files gathered
    1. msinfo file
    2. systeminfo.txt file
    3. dxdiag file
    4. minidumps
      My Computer


  5. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I've attached the msinfo32.nfo file.
    When I ran the DM Log Collector code you supplied I got the error message "ERROR: Invalid argument/option - 'findstr'.", so instead I just ran 'systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp" ' and have attached the file created.
    I ran the DirectX diagnostic in both the 32-bit and (FWIW) the 64-bit versions and have attached both files.
    There is only one minidump file, created when I deliberately crashed the system using WhoCrashed on March 24. FWIW, I've attached that as well.

    Thanks for the help!
      My Computer


  6. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    FYI, actually the first error message I got was "ERROR: Invalid argument/option - '/v'."
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Thank you for the data, unfortunately the uploaded file 'systeminfo.tmp' is a temporary file what is useless for me as I have no idea what to do with temp files.
    Please run following code below in an admin command prompt to generate the right file, that should work for Windows 7.
    Code:
    systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
      My Computer


  8. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    Actually, the tmp file *is* a text file, just with a different extension. Nevertheless I ran the code you supplied and have attached the txt file generated.
    Thanks again!
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    I've just re-read your OP, do you remember what the bugcheck(s) is/are?

    Could you run this command too in command prompt and upload the eventlog.txt created on the desktop please.
    Code:
    wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
      My Computer


  10. Posts : 86
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    I tried to upload eventlog.txt, but its 18-MB size exceeds the 1-MB limit. I also tried zipping it, but strangely got an "Access is denied" message even though I can open it, move it to another folder, etc. The file lists events back to 12/19/15, so I could send you just the last 1-MB of it.

    OP = original post? Not sure what you mean regarding the bugcheck(s).

    BTW, since the problem occurs on most days, if there's a monitor that I can run that would help just let me know. As I mentioned, most times the system recovers after 30-45 sec, but I *think* I can force the system to crash by trying to switch to other windows during this time.
      My Computer


 
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