BSOD Random Errors (Win7 Pro 64bit)

SeusCo · 03 May 2016

We have a computer (Intel Core i74770K 3.5GHz 8MB LGA1150) that randomly experiences BSOD errors (see screenshot of BlueScreenView error listing) causing it to reboot unexpectedly. Login is normal after each reboot.

Previously (February 2016) we replaced the HDD with an SSD (Samsung Solid State Drive (SSD) 850 Pro 256GB) and installed Windows 7 Pro 64bit from scratch including all drivers, service packs and updates, and the Samsung SSD management software. We had some BSOD errors prior to this event, but they continued and then some after this event.

When the new SSD was installed (C:\) we were still using onboard RAID1 for secondary storage (E:\). Unfortunately one RAID HDD crashed and we successfully removed the RAID drivers from the OS and reverted to ACHI, reformatting the other RAID HDD for non-RAID use (still E:\). Everything seems to run well until another unexpected reboot (i.e. random BSOD error).

We ran Passmark's Memtest86 v6.3 Free on the installed memory (Kingston 32GB (4x8GB) HyperX 1600Mhz DDR3 KHZ16LC10K2/16X) - it did not indicate any issues.

We have the motherboard (Gigabyte Z87X-OC ATX Socket 1150) BIOS firmware updated to v7 (although v8 is now available), and the latest ethernet port drivers (directly from the manufacturers website).

The graphics card (Gigabyte Radeon R7 360 (GV-R7360C-2GD (AMD) Rev 1.0 PCI-E 3.0/2GB GDDR5/128 bit/ HDMI/ Dual-Link DVI-I/ DVI-D/ DP) has the latest drivers (downloaded via the manufacturers management software).

We are using Acronis True Image 2016 (OS imaging only) and Genie Backup Manager Pro v9 (mission critical data backups).

By looking at the screenshot of BlueScreenView error listing, can some please help me identify the source of the BSOD errors? It is driving us nuts!

**axe0** · 04 May 2016

There are many memory related crashes, but that could be because of various reasons.
We need at least actual dumps to find out more, follow Blue Screen of Death (BSOD) Posting Instructions to provide us the data.

SeusCo · 12 May 2016

axe0, thank you for responding, please find attached the required information from our system to help better understand and hopefully quickly identify and resolve the frustrating BSOD errors.

**axe0** · 12 May 2016

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using this tutorial

AMD Graphics Drivers - Install Without Catalyst Install Manager
Attachment 386516

Code:

fffff880`042d29f8  fffff880`0fb73c1dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x140c1d

0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0fa56000 fffff880`113f5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Mar 21 15:19:43 2016 (56F002FF)
    CheckSum:         019223DD
    ImageSize:        0199F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

SeusCo · 16 Jun 2016

AXE0, we have been delayed responding actioning your advice due to family health issues - we will try tomorrow and let you know the results.

SeusCo · 06 Aug 2016

AXE0, thank you this was excellent advice - we have actioned your advice and monitored the computer since 24/05/2016 to today 07/08/2016 and NO instances of BSOD! The only difference to your advice - we used the uninstaller directly from AMD instead of your noted 3rd party - but we achieved the same result. What a relief! Again, your advice was invaluable - thank you sincerely.

**axe0** · 07 Aug 2016

I'm glad to hear your issue is solved :)