Random crashes

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  1. Posts : 167
    Microsoft Windows 7 Home Premium 64bit
       #1

    Random crashes


    After a 2 or 1 hour gaming session of Dark Souls 3 I was watching a youtube video, then it crashed and the audio was stuck on a certain part for example the guy in the video is saying "Ah" it keeps repeating that part. After 2-3 seconds display is gone and the lights on my mouse is gone but the keyboard is still lit up but not responsive(caps , num etc.) The only way I can recover is by hard reset. Although blue screen was never presented a pop up was telling me it was a blue screen here's the details. Thanks!

    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8007E8D010
    BCP2: FFFFF8800F799C84
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Last edited by Cris1; 05 May 2016 at 09:01.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2
      My Computer


  3. Posts : 167
    Microsoft Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Sorry about that I downloaded the file and forgot to upload. Cheers! Before I upload does this give any of my personal information?
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    From Blue Screen of Death (BSOD) Posting Instructions
    It will not contain any personal or sensitive information about you or your data.
      My Computer


  5. Posts : 167
    Microsoft Windows 7 Home Premium 64bit
    Thread Starter
       #5

    You guys should put that on the page, anyways thanks for the reply. File should be here soon
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    It IS on the page, 1 of the things in top of the post.
      My Computer


  7. Posts : 225
    Microsoft Windows 10 Professional 64-bit
       #7

    Cris1 said:
    You guys should put that on the page, anyways thanks for the reply. File should be here soon
    The quote came from that page. It's on there, just gotta look.
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  8. Posts : 167
    Microsoft Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Welp pretend that didn't happen, File is up.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Cris1 said:
    You guys should put that on the page, anyways thanks for the reply. File should be here soon
    That's your fault, not our.
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    For the BSOD, download and install Nvidia display driver 365.10 WHQL.
    Follow this guide when installing the driver:
    Let us know the result.


    ___________________________________________________________________
    Code:
    BugCheck 116, {fffffa8007e8d010, fffff8800f799c84, ffffffffc000009a, 4}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+91dc84 )
    
    Followup:     MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8007e8d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f799c84, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  7601.23392.amd64fre.win7sp1_ldr.160317-0600
    
    SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.
    
    SYSTEM_PRODUCT_NAME:  Z68AP-D3
    
    BIOS_VENDOR:  Award Software International, Inc.
    
    BIOS_VERSION:  F3
    
    BIOS_DATE:  06/16/2011
    
    BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.
    
    BASEBOARD_PRODUCT:  Z68AP-D3
    
    BASEBOARD_VERSION:  x.x
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: fffffa8007e8d010
    
    BUGCHECK_P2: fffff8800f799c84
    
    BUGCHECK_P3: ffffffffc000009a
    
    BUGCHECK_P4: 4
    
    FAULTING_IP: 
    nvlddmkm+91dc84
    fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CPU_COUNT: 8
    
    CPU_MHZ: d40
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 2a
    
    CPU_STEPPING: 7
    
    CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 17'00000000 (cache) 17'00000000 (init)
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_SESSION_HOST:  DESKTOP-6AMUR58
    
    ANALYSIS_SESSION_TIME:  05-05-2016 20:34:22.0647
    
    ANALYSIS_VERSION: 10.0.10586.567 amd64fre
    
    STACK_TEXT:  
    fffff880`04549a48 fffff880`03e67134 : 00000000`00000116 fffffa80`07e8d010 fffff880`0f799c84 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04549a50 fffff880`03e3a867 : fffff880`0f799c84 fffffa80`0a5e2000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04549a90 fffff880`03e66f43 : 00000000`ffffd846 ffffffff`fffe7960 fffffa80`07e8d010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04549b40 fffff880`03f3703d : fffffa80`06f66430 00000000`00000080 00000000`00000000 fffffa80`0a5d5010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`04549bc0 fffff800`03519476 : 00000000`02fb6dd0 fffffa80`0a623b50 fffffa80`06cdc870 fffffa80`0a623b50 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`04549c00 fffff800`03271726 : fffff880`02e90180 fffffa80`0a623b50 fffff880`02e9b0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`04549c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    THREAD_SHA1_HASH_MOD_FUNC:  ec3960ef94e0e3b9bae00b18291a75846577acf7
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  7cb7f023b9601ed6408c7b7aafae0b7f407e03cc
    
    THREAD_SHA1_HASH_MOD:  86685bfc8493cac28f5d6796ddeb2c6bbec97708
    
    FOLLOWUP_IP: 
    nvlddmkm+91dc84
    fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]
    
    FAULT_INSTR_CODE:  5525ff48
    
    SYMBOL_NAME:  nvlddmkm+91dc84
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  543fbaa0
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    PRIMARY_PROBLEM_CLASS:  X64_0x116_IMAGE_nvlddmkm.sys
    
    TARGET_TIME:  2016-05-05T11:20:51.000Z
    
    OSBUILD:  7601
    
    OSSERVICEPACK:  1000
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  784
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 7
    
    OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2016-03-18 03:13:02
    
    BUILDDATESTAMP_STR:  160317-0600
    
    BUILDLAB_STR:  win7sp1_ldr
    
    BUILDOSVER_STR:  6.1.7601.23392.amd64fre.win7sp1_ldr.160317-0600
    
    ANALYSIS_SESSION_ELAPSED_TIME: 8da
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup:     MachineOwner
    ---------
    
    6: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff880`0ee7c000 fffff880`0fb58000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Oct 16 18:01:28 2014 (543FBAA0)
        CheckSum:         00C97F5B
        ImageSize:        00CDC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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