BSOD when playing 3D games

jsnarch · May 6, 2016

I get some BSODs when I play games like World of Tanks, League of Legends, Skyrim, etc. IRQL_Not_Less_or_Equal, Driver_IRQL_Not_Less_or_Equal, System_Service_Exception, Bad_Pool_Header.

Things I've tried:

Replaced RAM, Put more fans to prevent overheating, reinstalled windows 7, checked connections inside computer.

Any help would be appreciated.

axe0 · May 6, 2016

Hi jsnarch,

Welcome to the 7forums

The only problem I see is an improper seating of the memory
Make sure the memory is seated in the same colored slots.
View attachment 386259

jsnarch · May 6, 2016

Memory_Management

So I change the RAM to the two black sockets and got the memory management bsod, I going to switch the RAM to the two grey sockets and see if they work there.

I am also am including another attachment of the dmp files.

axe0 · May 6, 2016

If the other colored slots don't help either, I suggest that you try a memory test per below instructions.

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

jsnarch · May 6, 2016

So I switched the RAM sticks to the grey slots and I was able to play a game. A few minutes after I quit the game, I got a different BSOD.

It said, "An attempt was made to write to read-only memory." 0x000000BE (0xFFFFF8A00E855412, 0x5A400001F37A8121, 0xFFFFF88006D124B0, 0x000000000000000B)

For some reason, I can't find the crash on BlueScreenView.

If you know anything about the BSOD I just described, let me know. I am hoping this RAM is not bad because I just bought it a week ago. I thought my other RAM was bad.

axe0 · May 6, 2016

Upload the dump from either %systemroot% or %systemroot%\minidump for analysis, it has 2 possibilities
1. driver writes to an improper memory address
2. a part of the memory is basically bad

jsnarch · May 6, 2016

Most recent dumps. Got some ntfs.sys BSODs

axe0 · May 6, 2016

I don't see a 0xBE coming back in the dumps, in the logs there is also nothing present about a 0xBE crash.
Anyway, seeing the NTFS + 0x1A it may be time to check in with the hard drive.

Diagnostics Test

HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

Short Drive Self Test
Short generic
Long generic

If the short generic fails, no need for the long generic.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

scan for errors, no quick scan but full scan
check the health,
benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

of the error scan,
make a screenshot of the health of every hard drive and post the screenshots,
post screenshots with the benchmark of the
- transfer rate,
- access time,
- burst rate,
- cpu usage.

jsnarch · May 6, 2016

Alright, thank you very much for so far. I really appreciate it.

By the way, I found another .dmp file in C\Windows. It is called MEMORY.dmp, it's too big to upload. 180MB

axe0 · May 6, 2016

There is no need to upload it anymore

I wanted to have a look at it for the 0xBE crash if there wasn't a minidump, but with the normal settings it is already overwritten.

jsnarch · May 9, 2016

Hard Drive Test

The tests passed

Here are the screen shots

I got some IRQL BSODs when I tried to play world of tanks.

andywl94 · May 9, 2016

someone can help me with my thread please?

jsnarch · May 9, 2016

I just got another bluescreen. Never had this one before Invalid_Data_Access_Trap. Included a .zip of the dumps.

axe0 · May 9, 2016

Hi andywl94,

Please do NOT post in other threads + do not post in your own thread until somebody has responded. Posting in your own thread while nobody else has yet responded removes your thread from the unanswered threads list and that lessens the chance of a BSOD analyst looking into your thread. The unanswered thread list is where we are looking at first working from oldest threads to newest as the oldest are waiting the longest to ensure everybody gets helped. Please wait some more time until someone gets to you.

Jsnarch, please wait a few more minutes, I'm currently analyzing your logs

If you have in %systemroot% a file called memory.dmp, please upload this file to a 3rd party uploader (like dropbox, onedrive, google drive, etc.) and post a share link into your next reply. I believe this crash you're talking about is the last crash, unfortunately I can't open the dump for some reason and because that crash you mention occurs very infrequently I would like to have a look at it.

axe0 · May 9, 2016

Please remove the Gigabyte software while troubleshooting, Gigabyte software is known for causing BSODs in the past and that hasn't changed.

Please uninstall AVG and use Microsoft Security Essentials as alternative while troubleshooting.
https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-uninstall-AVG

Code:

fffff880`0d884988  fffff880`018a3127Unable to load image avgmfx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
 avgmfx64+0x17127

jsnarch · May 9, 2016

I am removing the gigabyte software and AVG right now.

Here is the link to the memory.dmp: https://drive.google.com/open?id=0B15rw4q8IRVITXl2bEh1VGtmLUk

axe0 · May 9, 2016

That is odd, it is the 0x24 from 3 days ago, it should've been overwritten (deleted and newly created) a few times.

Code:

Debug session time: Fri May  6 22:44:30.937 2016 (UTC + 2:00)

jsnarch · May 9, 2016

Yeah, it says it was last modified on 5/6/2016 4:45

jsnarch · May 9, 2016

So after deleting the gigabyte software and AVG, I was able to play world of tanks with no crashes so far. I will continue to play to see if I get any. I will let you know what happens.

Thank you very much for all you're doing for me.

EDIT: Well, that didn't last long. I was able to play about three 10 minutes games, then the computer just rebooted. No bluescreen, just restarted.

EDIT#2: And bluescreen, "IRQL_Not_Less_or_Equal" Can a bad CPU cause these?

axe0 · May 9, 2016

Possibly, IRQL is basically the priority scheme that Windows uses when processing, most often it is due to a IRQL level 2 which is for dispatching, DPC's and synchronisation, normally a proper IRQL for processing stuff that isn't for Windows is at level 0. A bad CPU could process the IRQL incorrect and thus process the data not at the right IRQL level.
However it more often happens that it is caused by drivers due to pagefaults at IRQL level 2, at that level only nonpaged memory, nonpaged memory is memory that is reserved for the system (used by drivers and Windows), can be accessed at which pagefault do not occur so a pagefault at IRQL level 2 is a violation.

I suggest that you follow the posting instructions for analysis

Ps, I'm well aware that I'm talking about things you might not understand, but explaining it all just takes a lot of time.

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