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Windows 7: BSOD Random timing (IRQL GT ZERO AT SYSTEM SERVICE)

06 May 2016   #1

Windows 7 Home Premium 64 bits

Hey guys,

I got IRQL GT ZERO AT SYSTEM SERVICE BSOD mostly when watching youtube or twitch
I've attached the file from the instruction
Any help would be greatly appreciated

Thanks in advance!

My System SpecsSystem Spec
06 May 2016   #2

Windows 10 Pro

Visit Windows Update and install all updates, except for Windows 10.
There are fixes released for problems regarding creating dumps, seeing they haven't been created.
My System SpecsSystem Spec
28 Jun 2016   #3

Windows 7 Home Premium 64 bits

Alright the BOSD just happened again and I managed to grab the dump this time. Here you go
My System SpecsSystem Spec

29 Jun 2016   #4

Windows 10 Pro

I would recommend to repair install BitDefender, to prevent certain other known issues between BitDefender and Malwarebytes I would recommend to apply following changes in BitDefender and Malwarebytes

  1. Please open BitDefender and go to the modules,
  2. Go to the firewall settings,
  3. Uncheck 'Block port scans in the network',
  4. Reboot your system <-- IMPORTANT

How to configure *Bitdefender* to exclude Malwarebytes files -
Step 1. Open *Bitdefender*
Step 2. Click on "Modules" near the bottom of the window so that you see a white screen
Step 3. You should see a Protection tab with white background

Step 4. click on the "Trusted applications" line in black, on the left side
Step 5. You should see a new window BitDefender Trusted Applications

Step 6. Click "Add" button (blue color)
Use the navigation tree to get to the C drive and its sub-folders

Step 7. Click on the + sign on the line Windows C drive

Step 8. Navigate to 'C:\Program Files (x86)\Malwarebytes Anti-Malware' , select desired folder and click "OK"

You will need to select each EXE file - one by one

C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe

Step 9. Make sure that the option "Both" is checked and select "Add"

Do also the same for C:\Program Files (x86)\Malwarebytes Anti-Exploit

Step 10. Click "OK"

How to add your Bitdefender folder to Malwarebytes "Malware Exclusions" list -
Step 1. Open the Malwarebytes application
Step 2. Click on "Settings"
Step 3. Click "Malware Exclusions" in the left column
Step 4. Click on "Add Folder"
Step 5. Navigate to 'C:\Program Files\Bitdefender\Bitdefender 2016'
Step 6. Click once on "C:\Program Files\Bitdefender\Bitdefender 2016" folder to highlight it
Step 7. Click on "Select Folder"

also do the same for the folder C:\Program Files\Bitdefender Agent

Step 8. Close Malwarebytes
Step 9. Reboot your computer <--Very Important!
My System SpecsSystem Spec


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