Computer goes into BSOD when I plug in my mouse

keivi · 11 May 2016

Hello guys,

Recently my brother returned from a trip to Shanghai, and he brought me this new mouse. I think it's one of those cheap chinese "gaming" mice, judging from the fact that it has no brand and nothing written on it.
I plugged it in on the USB port (tried both 2.0 and 3.0) and it immediately gave me a BSOD after trying to install the device drivers. I tried this several times, almost everytime it gave a BSOD, except this one time I got it working, but when I unplug and plug again, it goes into BSOD again.

I'm also attaching the dump file. Any help is greatly appreciated.

RolandJS · 11 May 2016

Stop using that mouse; put your known good mouse back on.

keivi · 12 May 2016

RolandJS said:

Stop using that mouse; put your known good mouse back on.

I kinda figured I maybe should no use that mouse, but I need more information why it's exactly not working and if there's any way to fix it.

I tried the mouse on my old computer (purchased 3 years ago) and the mouse works fine. On my current computer it causes a BSOD mentoning something about HIDPARSE.sys.

Why is this happening?

**axe0** · 12 May 2016

Why it happened can't be explained, because there is no minidump, possible due to the many updates missing.

Code:

Hotfix(s):                 5 Hotfix(s) Installed.

You need to get your system up to date.

keivi · 12 May 2016

axe0 said:

Why it happened can't be explained, because there is no minidump, possible due to the many updates missing.

Code:

Hotfix(s):                 5 Hotfix(s) Installed.

You need to get your system up to date.

As in install the Windows updates?

**axe0** · 12 May 2016

Yes, there is an exception for the Windows 10 update because it is not recommended for now to perform such updates while a system may be unstable for some unknown reason.

keivi · 12 May 2016

axe0 said:

Yes, there is an exception for the Windows 10 update because it is not recommended for now to perform such updates while a system may be unstable for some unknown reason.

I installed the essential updates Windows came up with (a bunch of them) and the problem still persists.
Here is the updated dump file taken after applying the updates.

**axe0** · 13 May 2016

Update/reinstall the Intel USB drivers
https://www.asus.com/Motherboards/H8...Desk_Download/

Code:

fffff880`035152f8  fffff880`04aebdc0Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x6adc0

2: kd> lmvm iusb3xhc
Browse full module list
start             end                 module name
fffff880`04a81000 fffff880`04b44000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Mar 29 13:36:19 2013 (51558AC3)
    CheckSum:         000C59AC
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4