Received a random BSOD while watching a news video online

ComputerTech07 · 18 Mar 2016

Hello,

I received a random BSOD this evening while watching a news video online. I did not get a chance to see what the blue screen said when it happened this time around. This has been happening sporadically at least a couple of times a month now.

The last time that I had a BSOD, which was around two weeks ago, it had something to do with a "Driver power state failure." In any case, I have uploaded the two minidump files for anyone to diagnose or look at that should hold more information on what caused this to happen. Any assistance on this matter is very much appreciated. Lastly, I should also mention that I had a brief power outage yesterday due to high winds in my area. The computer was running at the time, but I don't think that would cause the computer to produce a minidump file, right?

Thank you for your time,

ComputerTech07

P.S. My system is a two year old Dell XPS 8700 with an i7 processor, a 1TB hard drive, and 14 GB of memory. It is currently running Windows 7 Professional (64-bit).

BorisTheAnimal · 19 Mar 2016

Hello ComputerTech07 and welcome to 7forums! :)

The attached DMP file is of the DRIVER_POWER_STATE_FAILURE (9f) bug check.

This bug check indicates that the driver is in an inconsistent or invalid power state.

Code:

BugCheck 9F, {3, fffffa800f976940, fffff80000b9a3d8, fffffa801c453c60}

*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
Probably caused by : btfilter.sys

The above btfilter.sys is a driver for Atheros Bluetooth.

I've already checked at the Dell Support page for XPS 8300 and there doesn't seem to be any driver available from Atheros.

And I believe this would be the one you need, if it's not then the installation will tell you so:
https://www.atheros-drivers.com/down...ws7-64bit.html

Upsis might have been a bit tired.

Product Support | Dell US

^ Click the Network (6 files) link and download the Dell Wireless 1703.

Cheers, Boris :)

**axe0** · 19 Mar 2016

Boris, it is XPS 8700, not 8300

For the XPS 8700 there are updates available.
Product Support | Dell US

For the rest you are correct so far I've checked Boris :)

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800f835ab0, Physical Device Object of the stack
Arg3: fffff80000ba0748, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa801b234010, The blocked IRP

Debugging Details:
------------------


SYSTEM_SKU:  XPS 8700

BIOS_DATE:  11/18/2013

BASEBOARD_PRODUCT:  0KWVT8

BASEBOARD_VERSION:  A02

BUGCHECK_P1: 3

BUGCHECK_P2: fffffa800f835ab0

BUGCHECK_P3: fffff80000ba0748

BUGCHECK_P4: fffffa801b234010

DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS: fffffa801b234010

DEVICE_OBJECT: fffffa800f93e030

DRIVER_OBJECT: fffffa800f931e70

IMAGE_NAME:  btfilter.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50b41f56

MODULE_NAME: btfilter

FAULTING_MODULE: fffff88004c9b000 btfilter

CPU_COUNT: 8

CPU_MHZ: d40

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  FlashPlayerPlu

CURRENT_IRQL:  2

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

DPC_STACK_BASE:  FFFFF80000BA0FB0

STACK_TEXT:  
fffff800`00ba06f8 fffff800`03b49920 : 00000000`0000009f 00000000`00000003 fffffa80`0f835ab0 fffff800`00ba0748 : nt!KeBugCheckEx
fffff800`00ba0700 fffff800`03ae52cc : fffff800`00ba0848 fffff800`00ba0848 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x32450
fffff800`00ba07a0 fffff800`03ae5166 : fffffa80`0b6e3c58 fffffa80`0b6e3c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00ba0810 fffff800`03ae504e : 00000001`9ec810e9 fffff800`00ba0e88 00000000`0000ae3f fffff800`03c5ca68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00ba0e60 fffff800`03ae4e37 : fffff880`0f5782c3 fffff800`0000ae3f fffffa80`0f859700 00000000`0000003f : nt!KiTimerExpiration+0x1be
fffff800`00ba0f00 fffff800`03add215 : 00000000`00000000 fffffa80`0b74b940 00000000`00000000 fffff880`0f578cd4 : nt!KiRetireDpcList+0x277
fffff800`00ba0fb0 fffff800`03add02c : 00000000`07c2e6d0 fffff800`03a27895 fffff800`03a4d460 fffff880`040fab60 : nt!KxRetireDpcList+0x5
fffff880`040faaa0 fffff800`03b247b3 : fffff800`03ad6600 fffff800`03ad666c fffffa80`0b74b940 00000000`000005d8 : nt!KiDispatchInterruptContinue
fffff880`040faad0 fffff800`03ad666c : fffffa80`0b74b940 00000000`000005d8 00000000`00000000 fffffa80`0b6e14c0 : nt!KiDpcInterruptBypass+0x13
fffff880`040faae0 00000000`0f7bdb24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLock+0x1fc
00000000`07c2e68c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xf7bdb24


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_btfilter.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_btfilter.sys

PRIMARY_PROBLEM_CLASS:  X64_0x9F_3_IMAGE_btfilter.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_image_btfilter.sys

FAILURE_ID_HASH:  {192f9475-ed07-b8f6-283a-376926c85e77}

Followup:     MachineOwner
---------

GetPointerFromAddress: unable to read from fffff80003d17000
THREAD fffffa800b74b940  Cid 23e8.239c  Teb: 00000000fff80000 Win32Thread: 0000000000000000 RUNNING on processor 0
Not impersonating
GetUlongFromAddress: unable to read from fffff80003c55bf0
Owning Process            fffffa801b883910       Image:         FlashPlayerPlu
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      44607        
Context Switch Count      5275           IdealProcessor: 6             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x000000000f7a8a20
Stack Init fffff880040fac70 Current fffff880040fa960
Base fffff880040fb000 Limit fffff880040f5000 Call 0
Priority 11 BasePriority 8 UnusualBoost 0 ForegroundBoost 2 IoPriority 2 PagePriority 5
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff800`00ba06f8 fffff800`03b49920 : 00000000`0000009f 00000000`00000003 fffffa80`0f835ab0 fffff800`00ba0748 : nt!KeBugCheckEx
fffff800`00ba0700 fffff800`03ae52cc : fffff800`00ba0848 fffff800`00ba0848 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x32450
fffff800`00ba07a0 fffff800`03ae5166 : fffffa80`0b6e3c58 fffffa80`0b6e3c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00ba0810 fffff800`03ae504e : 00000001`9ec810e9 fffff800`00ba0e88 00000000`0000ae3f fffff800`03c5ca68 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00ba0e60 fffff800`03ae4e37 : fffff880`0f5782c3 fffff800`0000ae3f fffffa80`0f859700 00000000`0000003f : nt!KiTimerExpiration+0x1be
fffff800`00ba0f00 fffff800`03add215 : 00000000`00000000 fffffa80`0b74b940 00000000`00000000 fffff880`0f578cd4 : nt!KiRetireDpcList+0x277
fffff800`00ba0fb0 fffff800`03add02c : 00000000`07c2e6d0 fffff800`03a27895 fffff800`03a4d460 fffff880`040fab60 : nt!KxRetireDpcList+0x5 (TrapFrame @ fffff800`00ba0e70)
fffff880`040faaa0 fffff800`03b247b3 : fffff800`03ad6600 fffff800`03ad666c fffffa80`0b74b940 00000000`000005d8 : nt!KiDispatchInterruptContinue
fffff880`040faad0 fffff800`03ad666c : fffffa80`0b74b940 00000000`000005d8 00000000`00000000 fffffa80`0b6e14c0 : nt!KiDpcInterruptBypass+0x13
fffff880`040faae0 00000000`0f7bdb24 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLock+0x1fc (TrapFrame @ fffff880`040faae0)
00000000`07c2e68c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xf7bdb24

Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=2409]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = Dell Inc.
BiosVersion = A06
BiosReleaseDate = 11/18/2013
SystemManufacturer = Dell Inc.
SystemProductName = XPS 8700
SystemFamily = To be filled by O.E.M.
SystemVersion =  
SystemSKU = XPS 8700
BaseBoardManufacturer = Dell Inc.
BaseBoardProduct = 0KWVT8
BaseBoardVersion = A02
CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0f835ab0 fffff800`00ba0748 fffffa80`1b234010
Debug session time: Fri Mar 18 22:55:28.029 2016 (UTC + 1:00)
System Uptime: 0 days 0:11:35.887
0: kd> !irp fffffa801b234010 1
Irp is active with 9 stacks 8 is current (= 0xfffffa801b2342d8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa801b234030
ThreadListEntry.Blink = fffffa800f927050
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa801b234088
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff80003c8fbc0
Tail.Overlay.ListEntry.Blink = fffff80003c8fbc0
Tail.Overlay.CurrentStackLocation = fffffa801b2342d8
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa800f93e030 00000000 00000000-00000000    pending
	       \Driver\BtFilter
			Args: 00000000 00000001 00000003 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800fbd6820    

			Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa800f93e030 f
fffff80003c90070: Unable to get value of ObpRootDirectoryObject
Device object (fffffa800f93e030) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800f93e000
 \Driver\BtFilter DriverObject fffffa800f931e70
Current Irp 00000000 RefCount 0 Type 00000041 Flags 00002010
DevExt fffffa800f93e180 DevObjExt fffffa800f93f960 
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
Device queue is not busy.
0: kd> !drvobj fffffa800f931e70 f
fffff80003c90070: Unable to get value of ObpRootDirectoryObject
fffff80003c90070: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa800f931e70) is for:
 \Driver\BtFilter
Driver Extension List: (id , addr)

Device Object list:
fffffa800f93e030  fffffa800f927050  

DriverEntry:   fffff88004d31064	btfilter
DriverStartIo: 00000000	
DriverUnload:  fffff88004d2f1a8	btfilter
AddDevice:     00000000	

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff88004c9f2f4	btfilter+0x42f4
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff88004c9f2f4	btfilter+0x42f4
[02] IRP_MJ_CLOSE                       fffff88004c9f2f4	btfilter+0x42f4
[03] IRP_MJ_READ                        fffff88004c9f2f4	btfilter+0x42f4
[04] IRP_MJ_WRITE                       fffff88004c9f2f4	btfilter+0x42f4
[05] IRP_MJ_QUERY_INFORMATION           fffff88004c9f2f4	btfilter+0x42f4
[06] IRP_MJ_SET_INFORMATION             fffff88004c9f2f4	btfilter+0x42f4
[07] IRP_MJ_QUERY_EA                    fffff88004c9f2f4	btfilter+0x42f4
[08] IRP_MJ_SET_EA                      fffff88004c9f2f4	btfilter+0x42f4
[09] IRP_MJ_FLUSH_BUFFERS               fffff88004c9f2f4	btfilter+0x42f4
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff88004c9f2f4	btfilter+0x42f4
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff88004c9f2f4	btfilter+0x42f4
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff88004c9f2f4	btfilter+0x42f4
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff88004c9f2f4	btfilter+0x42f4
[0e] IRP_MJ_DEVICE_CONTROL              fffff88004c9f5f4	btfilter+0x45f4
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff88004c9f214	btfilter+0x4214
[10] IRP_MJ_SHUTDOWN                    fffff88004c9f2f4	btfilter+0x42f4
[11] IRP_MJ_LOCK_CONTROL                fffff88004c9f2f4	btfilter+0x42f4
[12] IRP_MJ_CLEANUP                     fffff88004c9f2f4	btfilter+0x42f4
[13] IRP_MJ_CREATE_MAILSLOT             fffff88004c9f2f4	btfilter+0x42f4
[14] IRP_MJ_QUERY_SECURITY              fffff88004c9f2f4	btfilter+0x42f4
[15] IRP_MJ_SET_SECURITY                fffff88004c9f2f4	btfilter+0x42f4
[16] IRP_MJ_POWER                       fffff88004ca471c	btfilter+0x971c
[17] IRP_MJ_SYSTEM_CONTROL              fffff88004c9f2f4	btfilter+0x42f4
[18] IRP_MJ_DEVICE_CHANGE               fffff88004c9f2f4	btfilter+0x42f4
[19] IRP_MJ_QUERY_QUOTA                 fffff88004c9f2f4	btfilter+0x42f4
[1a] IRP_MJ_SET_QUOTA                   fffff88004c9f2f4	btfilter+0x42f4
[1b] IRP_MJ_PNP                         fffff88004ca1814	btfilter+0x6814

0: kd> !devobj fffffa800f927050
Device object (fffffa800f927050) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800f927020
 \Driver\BtFilter DriverObject fffffa800f931e70
Current Irp 00000000 RefCount 1 Type 00000022 Flags 00002050
DevExt fffffa800f9271a0 DevObjExt fffffa800f928980 
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa801045bac0 \Driver\BTHUSB
Device queue is not busy.
0: kd> lmvm btfilter
Browse full module list
start             end                 module name
fffff880`04c9b000 fffff880`04d34000   btfilter T (no symbols)           
    Loaded symbol image file: btfilter.sys
    Image path: btfilter.sys
    Image name: btfilter.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Nov 27 03:03:02 2012 (50B41F56)
    CheckSum:         0008FF57
    ImageSize:        00099000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

ComputerTech07 · 09 Jun 2017

Thank you all for the assistance with this matter. It has been a great help. Since then, everything on my system has been running as intended. For that reasoning, I will move to close this thread and mark it as solved. Thanks again!