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Windows 7: BSOD 0x3B and 0x34 While Surfing the Internet on Google Chrome

14 May 2016   #1
SickOfTheBSOD

Windows 7 Home Premium x64
 
 
BSOD 0x3B and 0x34 While Surfing the Internet on Google Chrome

Hello all.

I'm back again unfortunately. I was simply browsing the web on Google Chrome and ran into BSOD CACHE_MANAGER first. Then, after rebooting from the first one, I tried browsing the Internet through Google Chrome again only to be met with BSOD "SYSTEM_SERVICE_EXCEPTION".

This PC did receive a fresh install a couple of weeks ago so perhaps I'm missing some important driver updates. Most of the updated drivers were downloaded from Dell's official Alienware site (Alienware PC). My PC is almost 3 years old though, and my friends have suggested ever since my previous BSODs began that it could be a RAM issue all this time. I'm almost convinced it may be a RAM issue this time.

I have tried running MemTest86+ but it comes back clean. I have also stopped using Google Chrome and have taken the advice of a friend and started using Opera. Using Opera (currently), I have gone longer than both Google Chrome Internet sessions last night, so there's something.

Hopefully, you can figure out what is wrong like always. If need be, I can bring my PC back to a retailer and get the RAM changed out for new ones.

NOTE: I have updated my specs so there should be nothing about McAfee or Avast inside the logs/specs. I have been using Microsoft Security Essentials ever since I was instructed to do so.




Attached Files
File Type: zip NICHOLAS-PC-Sat_05_14_2016_225840_45.zip (590.6 KB, 2 views)
My System SpecsSystem Spec
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15 May 2016   #2
axe0

Windows 10 Pro
 
 

Please check in Google Chrome if hardware acceleration is enabled:
  1. In the right upper corner, click on BSOD 0x3B and 0x34 While Surfing the Internet on Google Chrome-ss-2015-09-17-02.19.25-.png and choose settings.
  2. Scroll down and click on 'advanced settings', scroll all the way to the end of the settings.
  3. In the part 'system' is the option to enable/disable hardware acceleration.
  4. If this option is enabled, disable it and let me know how it goes.
Hardware acceleration makes Google Chrome using hardware to execute some functionality faster than possible with software, this however could sometimes cause problems.


My System SpecsSystem Spec
15 May 2016   #3
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please check in Google Chrome if hardware acceleration is enabled:
  1. In the right upper corner, click on Attachment 386701 and choose settings.
  2. Scroll down and click on 'advanced settings', scroll all the way to the end of the settings.
  3. In the part 'system' is the option to enable/disable hardware acceleration.
  4. If this option is enabled, disable it and let me know how it goes.
Hardware acceleration makes Google Chrome using hardware to execute some functionality faster than possible with software, this however could sometimes cause problems.
Wow. This is new to me. Didn't even know Google Chrome used that. I'll try that tonight and let you know.
My System SpecsSystem Spec
.

16 May 2016   #4
SickOfTheBSOD

Windows 7 Home Premium x64
 
 

@axe0, both "enable hardware acceleration" and "keep Chrome programs running in background while Chrome is closed" were both checked. I turned them both off and restarted Chrome. Did a test last night and left Chrome open the whole time. No BSODs so far. I'll continue to monitor this for about a week and will post back if I get another.

Also, were you able to see the BSODs in my report file? Just want to make sure as my PC said it dumped them successfully.
My System SpecsSystem Spec
16 May 2016   #5
axe0

Windows 10 Pro
 
 

There wasn't a BSOD from this month, given you've already done a clean installation it may be the hard drive or memory which may cause your system to crash again in the future. Even when they've been tested there is a chance the tests weren't proper enough and then the best solution is by replacing them.
My System SpecsSystem Spec
Reply

 BSOD 0x3B and 0x34 While Surfing the Internet on Google Chrome




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