BSOD error 0x0000007e (0xffffffffc0000005) 2nd time, 2weeks later

merlin512 · 19 May 2016

Two weeks later, another BSOD. Ran tool and attached, along with info I got. Any help would be great. I updated drivers last time on Logitech Webcam. Now I have just unplugged it all together.

**********************************************************************************

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800711DF86
BCP3: FFFFF88004127758
BCP4: FFFFF88004126FB0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051916-22744-01.dmp
C:\Windows\Temp\WER-34694-0.sysdata.xml

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offline:
C:\Windows\system32\en-US\erofflps.txt
*************************************************************************

Everything was working fine, except for 5-16-16, when I logged on in the morning, got the message "Windows cannot load the user's profile but has logged you on with the default profile for the system. " Rebooted several times and still the same message, so I did a system restore to Sunday and it loaded my normal profile and fine again until just less than an hour or so ago with this most recent BSOD.

TIA

**axe0** · 20 May 2016

How did you update the Logitech drivers?

Code:

6: kd> lmvm lvrs64
Browse full module list
start             end                 module name
fffff880`0711b000 fffff880`0716eb80   lvrs64   T (no symbols)           
    Loaded symbol image file: lvrs64.sys
    Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
    Image name: lvrs64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Dec 15 06:13:30 2011 (4EE981FA)
    CheckSum:         00065895
    ImageSize:        00053B80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please remove following programs and revert back the changes they made using a restore point or another backup.

Advanced SystemCare
Driver Booster 3
IObit Uninstaller
Smart Defrag
Tweaking.com Windows Repair (All in One)

Please remove either of the 2 memory models, using mixed memory causes problems.

Code:

[Memory Device (Type 17) - Length 34 - Handle 0044h]
  Physical Memory Array Handle  0041h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                ChannelA-DIMM0
  Bank Locator                  BANK 0
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  859B
  Serial Number                         
  Asset Tag Number                        
  Part Number                   BLS8G3D1609DS1S00.
[Memory Device (Type 17) - Length 34 - Handle 0046h]
  Physical Memory Array Handle  0041h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                ChannelA-DIMM1
  Bank Locator                  BANK 1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  859B
  Serial Number                         
  Asset Tag Number                        
  Part Number                   BLT8G3D1608DT1TX0.
[Memory Device (Type 17) - Length 34 - Handle 0048h]
  Physical Memory Array Handle  0041h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                ChannelB-DIMM0
  Bank Locator                  BANK 2
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  859B
  Serial Number                         
  Asset Tag Number                        
  Part Number                   BLS8G3D1609DS1S00.
[Memory Device (Type 17) - Length 34 - Handle 004ah]
  Physical Memory Array Handle  0041h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          8192MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                ChannelB-DIMM1
  Bank Locator                  BANK 3
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  859B
  Serial Number                         
  Asset Tag Number                        
  Part Number                   BLT8G3D1608DT1TX0.

merlin512 · 20 May 2016

I went to Logitech and looked for new drivers and then updated them.

I have had those memory modules in there for 3+ years with no issues, so I would think that they would have caused issues long before now, yes?

Advance SystemCare and SmartDefrag have also been installed for years with no issues (plus they are paid for). I did remove Drive booster and Tweaking.com Windows Repair and powerfull uninstaller.

I will uninstall Logitech C920 Webcam and reinstall as well. I went to Logitech site for support and drivers. </title> <script src="/static/111213/js/perf/stub.js" type="text/javascript"></script><script src="/faces/a4j/g/3_3_3.Finalorg.ajax4jsf.javascript.AjaxScript?rel=1463601546000" type="text/javascript"></script><script src="/jslibrary/1450392800000/sfd

I will use these instruction, yes? >>> Updating UVC drivers to Logitech drivers - Logitech Support Article

Will reboot and rerun tool, at work now, so will do later this afternoon. TIA!!!

**axe0** · 20 May 2016

Mixed memory can cause problems at any time, doesn't matter how long you're using them.

Advanced SystemCare is a program known for creating problems with Windows, IObit doesn't have a good reputation so I would recommend that you remove all their programs at least while troubleshooting.

Those are instructions for installing the drivers, don't see a reason why it would be a problem.

merlin512 · 21 May 2016

So, back to Logitech site I went after I uninstalled the webcam, HD C920, and reinstalled with latest and greatest and about to reboot and rerun the BSOD tool and post shortly!!

merlin512 · 21 May 2016

Rebooted and re-checked and the new logitech drivers are still valid. re-ran the tool and attached for review as someone is able to. TIA!!!

**axe0** · 21 May 2016

You only need to run the DM Log Collector when another BSOD has occured.