Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: New Win 7 install freezing

17 Nov 2009   #1
DwayneR

XP Pro
 
 
New Win 7 install freezing

Good day to all.

I've installed Win 7 Pro 64-bit on a HP desktop machine (p6153f) with Intel Quad (Q9300), Nvidia G210 video card, 8GB RAM.

I used the latest drivers downloaded from Intel, Realtek, Nvidia 191.07. I also updated with Microsoft Update.

I don't have much installed in this box yet: PowerDesk Pro 6 (file manager), NTDmatch (directory comparison tool), NEC Brightness Control (set display brightness). All of these are 32-bit apps.

One thing to note: Microsoft update suggested a Nvidia update of 85MB even though I had what I think is the latest driver release from Nvidia. Might be a clue . . .

Anyway, my problem is that the machine freezes up for some period of time - but eventually recovers all by itself.

Here's the scenario: This is one of 4 machines under my desk. Its brand new - bought for the purpose of installing Win 7. It came with Vista Home Premium 64-bit installed and I've ordered the free Win 7 upgrade (won't be here for another 5 or 6 weeks). However, I had purchased several Win 7 upgrades - both Home Premium and Pro way back in June when Microsoft made that special offer for those who had downloaded either the Win 7 beta or RC. I installed Win 7 Pro.

Anyway, the machine currently dual-boots Vista and Win 7. Its mostly in Win 7 right now.

Power settings are: Sleep: never, Blank display after 15 minutes.

Its attached to a KVM that lets me use a single monitor, mouse, keyboard for my 4 machines. I'm usually on one of my other machines - this new Win 7 box is strictly for playing around for now.

I'll switch to the Win 7 box after its been sitting idle for several hours. The screen comes up blank until I move the mouse, then immediatly shows the desktop.

However, even thought the mouse moves, the machine appears to be frozen. Bringing the mouse down to the bottom of the screen (so as to bring up the taskbar) does nothing, hitting the Windows Key on the keyboard does nothing, Caps Lock does nothing. Ctrl-Alt-Del does nothing.

If I single-click the icons on the desktop, nothing happens - the item does not show that it is selected. Clicking more than 5 or 6 times (anywhere - blank space or on icons) causes the mouse to freeze.

Previously, I would just power-cycle the machine - it comes back to life after re-booting.

However, I tried just leaving the machine alone for a while while it was frozen. The next time I come back to it, its responsive again. Everything works: keyboard, mouse, taskbar, Start Menu, etc. I can run programs without any problem.

This behavior is completely repeatable. As such, the machine is not currently useable in its present form.

I'm not sure where to start trouble-shooting. Worst case scenario is to wipe the partition clean and reinstall Win 7 again. But I'd like to get a handle on how to go about trouble-shooting a problem like this.

For example, are there any log files I should look at?

Thanks for any help or suggestions!

dwayne


My System SpecsSystem Spec
.
17 Nov 2009   #2
torrentg

7600.20510 x86
 
 

Hi.

We can start checking on things by having a look at the system information.

So, type system information into the start menu search box, hit enter.

On the screen that opens, ctrl+s.

Zip or rar the file that saved and attach to a post using the paperclip above where you type.
My System SpecsSystem Spec
17 Nov 2009   #3
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Sounds like the hard drive is shuttting down. Try going into power options and do this.
My System SpecsSystem Spec
.

17 Nov 2009   #4
DwayneR

XP Pro
 
 
System Info file attached

Quote   Quote: Originally Posted by torrentg View Post
Hi.

We can start checking on things by having a look at the system information.
OK - the file is called "Win7box.zip"

I'm noticing a real problem with video, though.

I'm in an app such as PowerDesk Pro. As I move the mouse about or as I scroll the page up and down, the video image begins to pixelate and turn into dots. It quickly becomes unreadable.

Alt-Tabbing into another program and back (or minimize, then restore) refreshes the image and its good.

However, the same thing happens again as I scroll the screen up and down.

One final thing: I rebooted this morning. While I was in the boot menu (select Vista or Win 7), I took the opportunity to run the memory test that is shown as an option at the bottom of the boot menu. I used the default settings: standard test, 2 passes.

No errors found.

Many thanks!

dwayne
My System SpecsSystem Spec
17 Nov 2009   #5
torrentg

7600.20510 x86
 
 

Go to the start menu, all programs then startup folder. Delete the Brightness Controller shortcut.

In the start menu search box, type services.msc then hit enter. Go to NVIDIA Stereoscopic 3D Driver Service and set it to disabled.


Reboot and test.
My System SpecsSystem Spec
18 Nov 2009   #6
DwayneR

XP Pro
 
 

Quote   Quote: Originally Posted by torrentg View Post
Go to the start menu, all programs then startup folder. Delete the Brightness Controller shortcut.

In the start menu search box, type services.msc then hit enter. Go to NVIDIA Stereoscopic 3D Driver Service and set it to disabled.

Reboot and test.
I'm trying these one at a time. The first thing I've tried is disabling the Nvidia Stereoscopic 3D Driver Service.

NEC Brightness Control is still running.

So far, so good.

The machine has been running since yesterday afternoon and has not frozen once (so far). In addition, the display turning into unrecognisable dots has not occured since disabling that service.

I'll leave it like this for a while longer, but I'm hoping that you nailed the problem.

Burning question is: why is that Stereoscopic driver causing problems? Do you know if any other people have had similar or related problems?

Many thanks!

dwayne
My System SpecsSystem Spec
18 Nov 2009   #7
torrentg

7600.20510 x86
 
 

Yes and no about other people with the problem. I've suggested it to quite a few people before but they never seem to listen about it, so I can't say for sure.

That NVIDIA Stereoscopic driver is for users with the 3D glasses and should absolutely not be installed on systems without. I don't know what NVIDIA is thinking on this one. Quite brainless if you ask me.

So cool...hopefully the pc stays working well for ya. You're welcome.
My System SpecsSystem Spec
18 Nov 2009   #8
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

The deal with stereo scopic 3D is that it's not enabled by default on any of the drivers I've tried. There is a set up you need to perform in order for it to turn on.

I can't imagine why it would be enabled by default unless someone accidently hit the set up wizard for it.
My System SpecsSystem Spec
18 Nov 2009   #9
DwayneR

XP Pro
 
 
Still freezing - just not as bad

Good day to all.

My machine still appears to freeze if I leave it alone for a while. I previously disable the stereoscopic driver as per an earlier suggestion.

However, the freezing is MUCH less than previously. It has happened only twice or three times in the past 24 hours and the freeze lasts a maximum of 12 to 15 seconds.

Everything appears to be normal after the freeze has ended.

Another item to note: the display problems (pixelation turning into unreadable dots) has not occurred since disabling the stereoscopic driver. I think that its a pretty good bet that driver was the cause of that particular problem.

My next step will be to disable the NEC Brightness Controller.

The next step after that will be to ensure the hard drives don't power down (again, as per an earlier suggestion).

I'll keep you all posted as to how that goes.

Many thanks for all the help!

dwayne
My System SpecsSystem Spec
18 Nov 2009   #10
DwayneR

XP Pro
 
 

Quote   Quote: Originally Posted by chev65 View Post
The deal with stereo scopic 3D is that it's not enabled by default on any of the drivers I've tried. There is a set up you need to perform in order for it to turn on.

I can't imagine why it would be enabled by default unless someone accidently hit the set up wizard for it.
I installed the latest driver (191.07 Vista/Win 7 64-bit) straight from Nvidia's website. I just followed the prompts as they appeared.

I don't recall seeing anything that mentioned Stereoscopic 3D. I certainly don't recall enabling it.

However, that driver was running when I brought up services.msc. I stopped the driver, then disabled it, then rebooted.

I'm still wondering if I made a mistake by accepting Microsoft's Nvidia update when I ran Windows Update. I have NO idea what that 85MB download was for. Nvidia's 191.07 driver had already been installed before I connected the machine to the network and checked for Windows updates.

Thanks for the suggestions! Keep them coming!

dwayne
My System SpecsSystem Spec
Reply

 New Win 7 install freezing




Thread Tools




Similar help and support threads
Thread Forum
Fresh install keeps freezing
I went ahead and did a fresh install because I picked up 2 new 1tb wd blacks and a bluray burner(only new components) and windows keeps freezing. I gave it some time in safe mode doing normal things and it did not freeze. Right now Im doing another install and trying to think where the problem...
General Discussion
Random Freezing even after new install of OS
I am running Windows 7 home premium 64bit. For a while now I have been freezing a lot and have been forced to reset, I thought it may be a corrupted HDD as it kept promoting a Diskcheck so I re-installed windows on a different HDD and 5 hours later it freezes again so I can only assume the...
General Discussion
Windows 7 Freezing During Install
I recently uninstalled windows 8 from my Toshiba Satellite laptop and installed the latest Ubuntu Linux. I don't like it. So I completely deleted it. I reformatted the hard drive to ntfs and now there is only one partition, which is ntfs. I went into bios and changed the boot order to boot the...
Installation & Setup
Freezing On Install
When i try to install new programs on my OCZ-Agility3 ata device the installer freezes. I have Windows 7 x64 Home Premium Builder OEM Edition. I installed a new install of windows without any other hard drive installed.
Installation & Setup
After new HDD install, computer does nothing without freezing
Hey all, i need some help! I purchased a 3TB hard drive yesterday and installed it without a hitch. I backed up all my files to it and proceeded to fill it up. I left my computer on overnight downloading a large (64GB) file. This morning i found it was frozen on the windows logon screen, (which was...
General Discussion
Windows 7 Ultimate 64 Freezing New Install
Hi there, I bought Windows 7 Ultimate 64 Retail to replace the RC I was previously running. I didn't want to keep anything so I completely cleared and formatted my Drive, did a new fresh new install, all seemed to go ok, it gets to where it says preparing desktop for first use or to the actual Log...
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App