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Windows 7: W7: BSOD when shutting down!

25 May 2016   #1
Hpro1

Windows 7 Home Premium 64bit
 
 
W7: BSOD when shutting down!

Hello!

Few days ago when I was shutting down my Windows, I immediately got the blue screen when I pressed "Shut Down" I have not downloaded anything or played with any settings, so I have no clue why did this come. I have tried booting and shutting down the PC with each RAM separately, but it has showed the blue screen always. (For sure the RAMs are not broken).
This is the error thing I get when the PC restarts automatically:

I have added a required file as a attachment also.
I haven't find any solutions yet ( ntoskrnl.exe is causing it )
Big thank you for all the helpers!

E: I did the sfc /scannow Log in attachment


My System SpecsSystem Spec
.
28 May 2016   #2
axe0

Windows 10 Pro
 
 

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum rules is meant for everything regarding piracy
  • Discussing it,
  • Asking for guidance,
  • Asking for a crack,
  • The use of it,
  • Etc.
Quote:
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
My System SpecsSystem Spec
28 May 2016   #3
Hpro1

Windows 7 Home Premium 64bit
 
 

Hello,
I have had more pirated programs as the PC wasn't originally my, but I have tried to delete all of them that I know / is visible. I don't know what more pirated things I have but I will delete them if someone could help locating them.
Thank you!
My System SpecsSystem Spec
.

28 May 2016   #4
axe0

Windows 10 Pro
 
 

We cannot help you locate them all, a lot of the generic piracy is through executables or other files which we cannot see, you have to do it on your own.
My System SpecsSystem Spec
29 May 2016   #5
Hpro1

Windows 7 Home Premium 64bit
 
 

Hi,
I had few programs, but now I have deleted them completely, so I have no more pirated programs or software in this PC anymore.
My System SpecsSystem Spec
29 May 2016   #6
axe0

Windows 10 Pro
 
 

OK

Please ensure that you are running 1 model of memory, mixed memory can cause problems.
The best would be to get a kit and replace the memory completely instead of adding a stick, even if the model & make is the same there is a difference that may cause problems, this can be prevented with a kit.
Code:
[Memory Device (Type 17) - Length 28 - Handle 0014h]
  Physical Memory Array Handle  0012h
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    64 bits
  Size                          [Not Populated]
  Form Factor                   01h - Other
  Device Set                    [None]
  Device Locator                DIMM0
  Bank Locator                  Bank0
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  Manufacturer00
  Serial Number                         
  Asset Tag Number                                    
  Part Number                                         
[Memory Device (Type 17) - Length 28 - Handle 0016h]
  Physical Memory Array Handle  0012h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          1024MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  Bank1
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Samsung       
  Serial Number                         
  Asset Tag Number                                    
  Part Number                   M378B2873FHS-CH9     
[Memory Device (Type 17) - Length 28 - Handle 0018h]
  Physical Memory Array Handle  0012h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM2
  Bank Locator                  Bank2
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Samsung       
  Serial Number                         
  Asset Tag Number                                    
  Part Number                   M378B5673FH0-CH9      
[Memory Device (Type 17) - Length 28 - Handle 001ah]
  Physical Memory Array Handle  0012h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM3
  Bank Locator                  Bank3
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Hynix         
  Serial Number                         
  Asset Tag Number                                    
  Part Number                   HMT451U6AFR8C-PB
My System SpecsSystem Spec
02 Jun 2016   #7
Hpro1

Windows 7 Home Premium 64bit
 
 

Hi!
I tried each ram stick separately also in each slot, but always when I shut down the PC, came the blue screen. What should I try next, this is so fustrating
My System SpecsSystem Spec
02 Jun 2016   #8
axe0

Windows 10 Pro
 
 

I only asked to make sure that you run 1 memory model at the same time
Please make sure that you run only 1 make & model of memory, thus run 1 memory kit at the same time. This is not for testing purpose.

Please run the DM Log Collector again and upload a new zip file, like you did in the first post.
My System SpecsSystem Spec
02 Jun 2016   #9
Hpro1

Windows 7 Home Premium 64bit
 
 

I did that. I have 1x Hynix 4GB, 1GB Samsung & 2GB samsung, and 1GB Kingston.

I tried installing only Samsung RAM, but came blue screen, only Hynix ram, but same problem.

Will try again with one model and run the test
My System SpecsSystem Spec
02 Jun 2016   #10
axe0

Windows 10 Pro
 
 

FYI, the DM Log Collector is NOT a test, it is a tool for collecting data we need for analysis.
My System SpecsSystem Spec
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 W7: BSOD when shutting down!




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