W7: got BSOD 4 times while doing nothing

Jo3nys · 02 Jun 2016

Hello,
I got the BSOD four times in the last few days.

Two times over night, and two times while I was on the computer, but not doing anything special (one time I was watching youtube and the other just browsing). Probably Firefox and Visual Studio 2012 were running every time but there was no intense CPU usage.

My specs are:
Lenovo G580 laptop ( i7-3520M CPU and 8 GB RAM)
I'm using Windows 7 Professional x64 with Service Pack 1

I ran the DM Log Collector and attached the zip file it created.
Also, the info that windows gave me is:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA80022C01D0
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I will try to run MemTest86, but overnight, as I am at work.

Thank you very much.

**axe0** · 03 Jun 2016

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon Tools
Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please remove either of your memory sticks and report back how it goes :)

Code:

[Memory Device (Type 17) - Length 34 - Handle 0029h]
  Physical Memory Array Handle  0028h
  Memory Error Info Handle      002bh
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                DIMM0
  Bank Locator                  BANK 0
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         800MHz
  Manufacturer                  Unknown
  Serial Number                         
  Asset Tag Number                     
  Part Number                   HMT351S6CFR8C-PB  
[Memory Device (Type 17) - Length 34 - Handle 002ah]
  Physical Memory Array Handle  0028h
  Memory Error Info Handle      002ch
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          4096MB
  Form Factor                   0dh - SODIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  BANK 2
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         800MHz
  Manufacturer                  Nanya Technology
  Serial Number                         
  Asset Tag Number                     
  Part Number                   NT4GC64B8HG0NS-DI

Jo3nys · 06 Jun 2016

Hello axe0,

Ok, thank you for the advice. I uninstalled Daemon Tools and the SPTD.

May I ask what made you believe it was the Daemon Tools that caused this problem. I had it installed, indeed, but I didn't keep it running (even if I had a virtual drive mounted)..

In the mean time, I ran a memory test and got no problems, but I also did not get any more BSOD since my first post. So I will report in some time if I got another BSOD or not.

Thanks again

**axe0** · 06 Jun 2016

Daemon tools uses drivers that are known for causing BSODs, it is best to not have it installed.

It wasn't focused on possible faulty memory, but that you're using mixed memory. Using memory of different models / makes can cause problems where the root cause could be difficult to diagnose.
What memtest did you run?

Jo3nys · 09 Jun 2016

I used memtest86 from MemTest86 - Download now!

**axe0** · 09 Jun 2016

We recommend Memtest86+ - Advanced Memory Diagnostic Tool for a minimum of 8 completed passes straight