Random BSOD - Not Sure

TheDeerDude · 02 Jun 2016

I got a BSOD on my laptop today, whilst doing the usual - watching YouTube videos, messaging people on Skype.

It's a fresh install of Windows 7 Home Premium 64bit, with all drivers and few programs on an ASUS X50IJ-SX036 laptop.

I'm really not sure how to go about this.. so I'm asking for help

I think it might be the wireless adapter. I have no idea. I couldn't get a look at the BSOD cause my laptop restarted. I don't know how to open and read the .dmp files

I've attached a zip with system info and dmp file

**axe0** · 04 Jun 2016

Hi TheDeerDude,

It looks like your Atheros wifi driver caused the crash as you suspect :)
It also looks like there are no driver updates available for your laptop.

Code:

1: kd> lmvm athrx
Browse full module list
start             end                 module name
fffff880`04a5b000 fffff880`04bb3000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jun 09 20:06:49 2009 (4A2EA4B9)
    CheckSum:         0015FE99
    ImageSize:        00158000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

TheDeerDude · 04 Jun 2016

Hello axe0, thanks very much for looking into my issue, I really appreciate it!

I got another BSOD just now. It said "BAD_POOL_HEADER" I'm not sure but I don't think it's the same one.

What options do I have? Downgrade to an older driver? Replace the WiFi card? Use 32-bit version of the driver? Or, maybe uninstall the driver and use the windows default one?

I've attached the files from before along with the newest .dmp

**axe0** · 04 Jun 2016

What Anti-Virus do you have?

TheDeerDude · 04 Jun 2016

I use Microsoft Security Essentials along with
Malwarebytes Anti-Malware and
Malwarebytes Anti-Exploit with
the built-in Windows Firewall

**axe0** · 04 Jun 2016

Please uninstall Malwarebytes using the uninstall tool and install using a fresh download
Uninstall: https://support.malwarebytes.org/cus...are-?b_id=6438
Download: https://www.malwarebytes.org/

Unfortunately the Malwarebytes Web Protection feature caused the crash, though in many cases this is fixed with a clean reinstallation :)

TheDeerDude · 04 Jun 2016

Pardon me for my late reply. I'll do that now, and get back to you. Thank you! :)

TheDeerDude · 04 Jun 2016

Hello again,

I have uninstalled MBAM using their tool, restarted my laptop as instructed, got a fresh installer and installed it again. So, that should take care of the second BSOD (not to do with my WiFi card) ?

Again, what should I do in regards to the WiFi card drivers causing the first BSOD? I know it's not the first time, and it will happen again (saw it many times over the last year when this laptop wasn't mine. I did a fresh install of Win7x64 as soon as I got it, hoping that would fix that issue.)

**axe0** · 05 Jun 2016

Either then a reinstallation there is nothing else to suggest.