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Windows 7: grey screen OD and fans speedup when using outlook.

07 Jun 2016   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
grey screen OD and fans speedup when using outlook.

It happens randomly but I have a feeling that it is mostly when using outlook email. Also, it is either BSOD, or grey screen. In both cases the fans speedup an are very loud.

Sometimes all the programs would close, everything would dissapear from the desctop except the wallpaper, and after abpout 1 min, the blue screen.

Any help would be appreciated.

Thanks a lot.

My System SpecsSystem Spec
08 Jun 2016   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Bobajiir mate some system specs first - very hard to say unless we know what we are dealing with System Info - See Your System Specs

Firstly though because you get that fans speed up and that suggests to me something is getting too warm so can you run Speccy Speccy - Free Download - Piriform and post back findings especially the CPU please.
My System SpecsSystem Spec
09 Jun 2016   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks for the reply.

Actually just now I used the Speccy and copied all the PC stats, it crashed again. The fans again sped up step-wise (judging by the noise). I took a photo of the specs with my cellphone just after it crashed and it wasnt overheating (attached).

The pc is a 5-year old Dell XPS studio 9100 and about a year ago I replaced the GPU with a GTX670 because the old one started failing. Maybe I shoudl just get a new PC.
My System SpecsSystem Spec

09 Jun 2016   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok temps ok now before you going doing something drastic I would be running a memtest - tedious but it just could be the cause of your issues RAM - Test with Memtest86+ remember you must run it for at least 8 passes or just not bother. Now having said that if the errors come up fairly quickly then you can stop the test and if like I am assuming you have 3 sticks of 4GB RAM installed it means that you have to then test each stick on it's own. If the sticks test ok but you still have errors then it could posiibly be a slot problem and in that case using a good stick makes it easy to track down that slot. See pic for an example

I also think you should run a had drive test and also the GPU test too SeaTools for Windows | Seagate for the drive
FurMark for the GPU

Now I am sure it is a hardware problem and the machine not being any older than my faithful old Toshiba laptop should still be in reasonably good shape.
My System SpecsSystem Spec
15 Jun 2016   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

I ran all the tests and all were ok except the memtest. I left it running overnight and in the morning the PC had crashed and some errors were found. I guess I ll test the memory sticks one by one and then get new ones. Thanks for the help!
My System SpecsSystem Spec
17 Jun 2016   #6

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok well that is some result after just two passes and I notice your CPU temp according to that pic is a tad on the hot side I know the memtest is hard going but I wouldn't have expected it to be quite that high.

Assuming you have three 4GB sticks yes find the bad one and rpelace it but do look for a stick that ahs similar specs to the ones you have.

Use this to find out the specs on the RAM sticks (a good one)
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/-
12v = 11.4 12.6v
5v = 4.74 5.25v
3.3v = 3.135 3.465v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
Use PART B: see pics
My System SpecsSystem Spec

 grey screen OD and fans speedup when using outlook.

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