BSOD when using Windows Media Player - IRQL NOT LESS OR EQUAL error

Page 1 of 2 12 LastLast

  1. Posts : 9
    Windows 7 Ultimate x64
       #1

    BSOD when using Windows Media Player - IRQL NOT LESS OR EQUAL error


    Please may you assist me with the BSOD, the OS is usually crashing when using Windows Media Player to view a DVD, the PC will also crash from time to time without warning when the system is idle and the display may freeze when gaming ie. playing FFW.
    I have upgraded the memory to 8GB, which was only 4GB previously, and monitoring the stability of the OS for now.
      My Computer


  2. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #2

    FYI, I have evaluated that the additional RAM delayed the BSOD for a few more hours and unfortunately it did not solve the issue. This has only started during the past week, recently.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Please run the DM Log Collector again and upload a new zip.
      My Computer


  4. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #4

    OK, I have run the DM Log Collector again and uploaded the new zip.
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    It is even more empty now, try below file
    Attachment 388026
      My Computer


  6. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #6

    OK, I tried the link you provided and uploaded the zip for you as requested.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    This is abnormal, it is becoming more and more empty...




    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of the result and post it.
      My Computer


  8. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Please try this link to view the log https://drive.google.com/file/d/0B-r...ew?usp=sharing
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Your Windows installation is heavily corrupted, I suggest that you try below tutorial to repair Windows.
    Repair Install

    When the repair install has finished, follow above instructions for System File Check again please.
      My Computer


  10. Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       #10

    I decided to do a Clean Install, and appreciate all your advice.
    So far so good, no BSOD.
    Thank you axe0
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:23.
Find Us