Keyboard and mouse frozen. BSOD at random.

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  1. Posts : 12
    Windows 7 Home Premium 64 bit
       #1

    Keyboard and mouse frozen. BSOD at random.


    Hi! My computer has been acting weird lately. Sometimes it freezes and I can't use neither my mouse nor my keyboard, I have to press the power button and restart it manually.
    It's not related to any particular activity, it happens at random, once only 1 minute after startup.

    Most of the times it's just that, it freezes and I can't do nothing about it, but sometimes a BSOD appears.
    I think it's hardware related because yesterday I reset the pc to the factory defaults, reinstalled 7 and got a BSOD while my PC is basically clean.

    I've attached the DM log and a picture of the error. Do you know what it might be?
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please post the report of Windows Genuine and Activation Issue Posting Instruction

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
      My Computer


  3. Posts : 12
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Here it is. Thanks axe0. Got another blue screen in the meantime with a different error code which I'm attaching to this post.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.150318-1623
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-291673816-282829888-475250800</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100115000000.000000+000</Date></BIOS><HWID>D6BA3607018400FC</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versione servizio di gestione licenze software: 6.1.7600.16385
    
    Nome: Windows(R) 7, HomePremium edition
    Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID esteso: 00359-00178-926-800006-02-1033-7600.0000-0122010
    ID di installazione: 003003463476645614876686828721567842461095715022975850
    URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
    URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
    URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
    Codice "Product Key" parziale: 7QJB7
    Stato licenza: concesso in licenza
    Numero di ripristini Windows rimanenti: 2
    Ora attendibile: 12/06/2016 15:49:37
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEAonYACYSx1m6WM7itvLOC8LJH8uRcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ACRSYS		APIC1723
      FACP			ACRSYS		FACP1723
      HPET			ACRSYS		OEMHPET 
      MCFG			ACRSYS		OEMMCFG 
      SLIC			ACRSYS		ACRPRDCT
      OEMB			ACRSYS		OEMB1723
      GSCI			ACRSYS		GMCHSCI 
      AWMI			ACRSYS		OEMB1723
      SSDT			DpgPmm		CpuPm
    Last edited by er8u32; 12 Jun 2016 at 09:53. Reason: Added picture
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please make sure that you update Windows a.s.a.p., this is a critical step as you are too far behind with security updates, BSOD fixes and all other fixes included in the updates.

    After you have updated Windows please post the report of Windows Genuine and Activation Issue Posting Instructions again.
      My Computer


  5. Posts : 12
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Here you go. All updates should be installed now, sorry it took me so long.
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EDB5424E-AC9F-484E-B2AF-9EEE3E86AD6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-291673816-282829888-475250800</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>ixtreme M5741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A4</Version><SMBIOSVersion major="2" minor="6"/><Date>20100115000000.000000+000</Date></BIOS><HWID>D6BA3607018400FC</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Versione servizio di gestione licenze software: 6.1.7601.17514
    
    Nome: Windows(R) 7, HomePremium edition
    Descrizione: Windows Operating System - Windows(R) 7, OEM_SLP channel
    ID di attivazioned2c04e90-c3dd-4260-b0f3-f845f5d27d64
    ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID esteso: 00359-00178-926-800006-02-1033-7600.0000-0122010
    ID di installazione: 003003463476645614876686828721567842461095715022975850
    URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
    URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
    URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
    Codice "Product Key" parziale: 7QJB7
    Stato licenza: concesso in licenza
    Numero di ripristini Windows rimanenti: 3
    Ora attendibile: 05/08/2016 21:54:18
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAQABAAAAAgABAAEAonYACYSx1m6WM7itvLOC8LJH8uRcXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ACRSYS		APIC1723
      FACP			ACRSYS		FACP1723
      HPET			ACRSYS		OEMHPET 
      MCFG			ACRSYS		OEMMCFG 
      SLIC			ACRSYS		ACRPRDCT
      OEMB			ACRSYS		OEMB1723
      GSCI			ACRSYS		GMCHSCI 
      AWMI			ACRSYS		OEMB1723
      SSDT			DpgPmm		CpuPm
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Almost 2 months is quite long indeed.

    That looks better.

    Of course with nearly 2 months that have been passed I do not know anything about the situation of the problem anymore.
      My Computer


  7. Posts : 12
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Yeah I know, work/family...the usual stuff.
    The problem is the same, I haven't done muche to the pc since then. It freezes at random for no particular reason, the mouse and keyboard stop responding and I'm getting a weird buzzing sound from my speakers. BSOD are less frequent, though.
    The only thing I can do is power off the pc and restart it.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Please follow the BSOD Posting Instructions again so I can analyze the BSODs, hopefully the cause of the BSODs is the same as of the freezes :)
      My Computer


  9. Posts : 12
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Thanks Martijn. The file is attached.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Please change the language to english, I can't read most of the logs
    Region and Language - Change
      My Computer


 
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