BSOD on normal startup, error 0x000000r7/0x0000003b

Goggles45 · 15 Jun 2016

Issue occurred when downloading drivers. I found the hotfixes needed to fix the issue but cannot install them because I get bsod with seconds of normal startup. The bsod alternates between the error codes of 0x000000r7 and 0x0000003b. BSOD occasionally happens when starting up safe mode with network.

kostiau · 17 Jun 2016

Analyzing dumps shows

that problematic drivers are:
- asmtxhci.sys (Asmedia USB 3.0 driver)
- iusb3xhc.sys (These drivers belong to Intel(R) USB 3.0 eXtensible Host Controller Driver)
Try to upgrade/downgrade these drivers.

**axe0** · 17 Jun 2016

Please remove these programs and revert back the changes they made, this can be done with a restore point prior the use.

Code:

Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
Start Menu\Programs\Driver Booster 3	Public:Start Menu\Programs\Driver Booster 3	Public
Start Menu\Programs\IObit Malware Fighter	Public:Start Menu\Programs\IObit Malware Fighter	Public
Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
Start Menu\Programs\Smart Defrag 4	Public:Start Menu\Programs\Smart Defrag 4	Public

As kostiau says the Asmedia USB drivers and Intel chipset drivers are causing crashes.
Please check ASUS for driver updates or reinstall the drivers.
https://www.asus.com/us/Motherboards...Desk_Download/

Code:

2: kd> lmvm iusb3xhc
Browse full module list
start             end                 module name
fffff880`0309b000 fffff880`03163000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Dec 18 16:59:10 2015 (56742D4E)
    CheckSum:         000CEF41
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

2: kd> lmvm asmtxhci
Browse full module list
start             end                 module name
fffff880`03d67000 fffff880`03dd5000   asmtxhci   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\asmtxhci.sys
    Image name: asmtxhci.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 04 08:04:13 2016 (56B2F7ED)
    CheckSum:         00072AAC
    ImageSize:        0006E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Goggles45 · 17 Jun 2016

Thanks I will try this.