BSOD While Laptop Was Idle, ntoskrnl.exe


  1. Posts : 15
    Windows 7 Home Premium SP1 64bit
       #1

    BSOD While Laptop Was Idle, ntoskrnl.exe


    Hello,

    I have a Lenovo IdeaPad Y580 and I recently got a blue screen while it was idle last night.

    It is caused in address ntoskrnl.exe+6f400.

    Specs:
    Windows 7 Home Premium 64-bit
    Intel Core i7-3630
    Intel HD 4000 + Nvidia GeForce GTX 660M (switchable graphics)
    1TB HDD
    8GB RAM

    Any help here?

    Attached is the log.

    Thanks,
    Greatdrift
      My Computer


  2. Posts : 15
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #2

    I'm still having the same issue and now my laptop is also freezing from time to time. My have to get it replaced within the next month or two.
      My Computer


  3. Posts : 4
    Windows 7 x64
       #3

    Hi, Greatdrift.

    Result of your dump file analyzing is:
    KERNEL_DATA_INPAGE_ERROR (7a)
    The requested page of kernel data could not be read in. Typically caused by
    a bad block in the paging file or disk controller error. Also see
    KERNEL_STACK_INPAGE_ERROR.
    If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
    it means the disk subsystem has experienced a failure.
    If the error status is 0xC000009A, then it means the request failed because
    a filesystem failed to make forward progress.
    Arguments:
    Arg1: fffff6fb41ffbec0, lock type that was held (value 1,2,3, or PTE address)
    Arg2: ffffffffc0000185, error status (normally i/o status code)
    Arg3: 00000001cf0f9884, current process (virtual address for lock type 3, or PTE)
    Arg4: fffff683ff7d8300, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

    DISK_HARDWARE_ERROR: There was error with disk hardware

    FAILURE_BUCKET_ID: X64_0x7a_c0000185_nt!_??_::FNODOBFM::_string_+3144a

    Your system has Western Digital SCSI Arcitecture Model (SAM) WDM driver wdcsam64.sys (Wed Apr 16 11:39:08 2008 (4805BB2C)) driver that has know BSOD issues in Windows.

    First, try to update this driver to the last version
      My Computer


  4. Posts : 15
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #4

    I believe I might have downloaded and updated the driver but is there any way to check the driver / firmware version?
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    This drivers description doesn't sound very well, all SPTD drivers I've seen are known for causing BSODs regardless of the version.
    From where did you download a new version?
    If you go in Windows Explorer to c:\windows\system32\drivers\ and check the properties of wdcsam64.sys you can see if it is updated or not.
    Code:
    wdc_sam	WD SCSI Pass Thru driver  c:\windows\system32\drivers\wdcsam64.sys
    @kostiau, that is the data of the dump, but what is the result according to you? Only copy/pasting the data isn't a result.
      My Computer


  6. Posts : 15
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #6

    I went to this link: Driver Reference Table - wdcsam64.sys

    I couldn't use the first link provided because my product is not in the list, so I went to the second link and downloaded SES driver and SmartWare.

    At windows/system32/drivers,

    The current version of WD SCSI Architecture Model (SAM) Driver is 1.0.7.2 and last date modified is 4/29/2015.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Good, if any BSOD occurs again let us know (with a new zip) and we'll go from there :)
      My Computer


  8. Posts : 15
    Windows 7 Home Premium SP1 64bit
    Thread Starter
       #8

    Ok thank you all very much!

    I'l mark as solved for the time being.
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    In the case of a thread marked as solved we ask that you create a new thread if another BSOD occurs :)
      My Computer


 

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