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explorer.exe crashes when I stop with the mouse on a photo or image
Hi.
I reallyyyy need help.
My explorer.exe crashes each time I stop with the mouse on a photo or image file (and no other type of files). I’ve tried with the touch pad and with external mouse, same thing
In the same way, if I want to upload a photo (as an email attachment for example) as soon as I try to select the photo and the mouse stops on the photo file, Chrome and Internet explorer crash indistinctively. Also if I open paint and try to open a photo as soon as browse opens and I try to select an image, same result…
This happened 7 days ago, on Monday after my laptop installed Sunday night many windows updates and it has been this way since.
So, I’ve already uninstalled the updates, restored my laptop to a previous condition, I’ve done scannow, memory test, clean reboot procedure, Windows Debugdiag tool, Windows’s Wise registry cleaning tool, ShellExView, uninstalling graphic drivers and reinstalling, un-flagged “always show icons never thumbnails”…nothing
Until now I’ve got only generic guides and advices, pretty much to do what I’ve already done above.
I’m attaching my system info file.
I do need to tell you that I bought my laptop 9 months ago os free so I’ve installed everything myself.
(I’m sorry for my English and also if you see in my files some parts written in Italian, I’ll be happy to try to translate them althouh I believe you comprehend the relevant data better than I do).
I hope I’m posting this in the proper section, it regards crashing although I don’t get bsod
I’m not good with this but it causes me severe problems with my job and without technical help, I believe all I can do is apply a previous system image, which I’d rather not do because I’ll need to reinstall all my programs
Thanks in advance, any help needed an appreciated
Adriana