BSOD on users Laptop, cant get error code but have .dmp file


  1. JulianH21
    Posts : 3
    Windows 7 Enterprise x64
       New #1

    BSOD on users Laptop, cant get error code but have .dmp file


    Hi there I have a users HP Elite book 820 that is randomly BSODing, can't get her to give me the error code, but I have managed to get hold of the .dmp file. any help would be appreciated as the user sits at a remote site.
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  3. JulianH21
    Posts : 3
    Windows 7 Enterprise x64
    Thread Starter
       New #2

    Managed to run the DB log collector
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  4. axe0
    Posts : 7,053
    Windows 10 Pro
       New #3

    Hi JulianH21,

    Welcome to the 7forums :)

    The crashes look to be caused by the installed security programs, remove all installed security programs using the appropriate uninstallation tool or uninstall instructions.
    Self-Service Support
    Code:
    fffff880`0bcca478  fffff880`042c5647Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x11647
    Driver Reference Table - vsdatant.sys
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  6. JulianH21
    Posts : 3
    Windows 7 Enterprise x64
    Thread Starter
       New #4

    axe0 you a truely a god amoungst insects!! thanks for the quick response and the help, I'll definitely sort the security software out thanks!
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  7. axe0
    Posts : 7,053
    Windows 10 Pro
       New #5

    You're welcome :)
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