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Windows 7: Frequent BSOD when using Google Chrome

23 Jun 2016   #1
darkspartan239

Windows 7 x64
 
 
Frequent BSOD when using Google Chrome

Recently my computer has been BSoDing a lot. It has an especially hard time running Google Chrome. The Shockwave flash plugin crashes all the time and pages fail to load. I tried uninstalling Chrome and re-installing it but that did not help. I ran the Windows 7 memory tester but it did not come up with any issues. I am honestly stumped as to what it could be. I have included the DM Log Collector file as the website instructed. Any help would be appreciated! Thanks!


My System SpecsSystem Spec
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24 Jun 2016   #2
axe0

Windows 10 Pro
 
 




Frequent BSOD when using Google Chrome Diagnostics Test Frequent BSOD when using Google Chrome
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the error scan,
  • the health,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.




Frequent BSOD when using Google Chrome Diagnostic Test Frequent BSOD when using Google Chrome
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
24 Jun 2016   #3
darkspartan239

Windows 7 x64
 
 

So, I ran one of the memory sticks through all 4 slots and it had errors immediately in every single one. Then I ran the other stick in all four slots and it passed in every single one. Though I think it was a bad RAM stick. Should I leave that stick out and boot up my computer again?
My System SpecsSystem Spec
.

25 Jun 2016   #4
axe0

Windows 10 Pro
 
 

yes
My System SpecsSystem Spec
25 Jun 2016   #5
darkspartan239

Windows 7 x64
 
 

So, my comptuer has been running fine ever since I booted it up without that bad stick of memory. So I went ahead and ordered another pair. Thanks for the help!
My System SpecsSystem Spec
25 Jun 2016   #6
axe0

Windows 10 Pro
 
 

You're welcome :)

Glad I could help.
My System SpecsSystem Spec
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 Frequent BSOD when using Google Chrome




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