BSOD after updating graphics driver, error 0x00000116

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  1. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #11

    Rishelle said:
    I'm also unable to find support for this model on Sony Asia Pacific website.
    This link,

    Support for SVE15138CG : E Series : VAIO&reg Notebook & Computer : Sony Asia Pacific

    Switch to the downloads tab and put the info in the area in red like this,

    Attachment 388786

    And you'll see it lists a bunch of drivers listed as compatible with SVE15 series,

    Attachment 388787
      My Computer
    Quote Quote

  3. Rishelle
    Posts : 6
    Windows Professional x64
    Thread Starter
       New #12

    I tried this method, but after installing the graphics driver (AMD) it gives me the BSOD as well.
      My Computer
    Quote Quote

  4. axe0
    Posts : 7,050
    Windows 10 Pro
       New #13

    That pretty much confirms a faulty GPU, we cannot do anything to repair/replace faulty components besides giving suggestions of what you could do. If warranty is present use it to return the laptop, else the GPU needs to be disabled.
      My Computer
    Quote Quote

 
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