Recent BSODS


  1. Posts : 2
    windows 7 home premium 64 bit
       #1

    Recent BSODS


    Hello,

    My computer has been blue screening recently. Everytime it says IRQL_NOT_LESS_OR_EQUAL. Any help would be appreciated. Thanks!
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome pacman mate some system specs please very hard not knowing at a glance what one is working with System Info - See Your System Specs

    Code:
    IMAGE_NAME:  ntoskrnl.exe
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:wrong_symbols
    Very common dump so I suggest we start with the basics - including the specs.
    Now run this Speccy - Free Download - Piriform and let us know the temps

    The do this (PART A:)
    Using HW Info
    PART A:
    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
    Limits +/-
    12v = 11.4 – 12.6v
    5v = 4.74 – 5.25v
    3.3v = 3.135 – 3.465v
    The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
    See this for the rail voltage info
    PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    FOR OTHER COMPONENTS
    PART B:
    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
      My Computer


  3. Posts : 2
    windows 7 home premium 64 bit
    Thread Starter
       #3

    Thank you so much for the help ICIT2LOL. Very detailed and well written response. Strangely, the issue seems to have mysteriously vanished. Happened all the time and now just stopped. I think maybe my ups was messing up because of a power storm or something but alas it seems fine now. Thanks again for the help. if the issue arises i'll be sure to try what you suggested. have a good day!
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Thats ok mate could well have been a hiccup like a power surge/spike but all's well that ends well.

    But if it does happen again remember (that dump file is a common and very inconclusive one) to start with some simple stuff like temps and the ditty I sent because it doesn't matter how good or bad the other components are none are going to work properly if at all without a good PSU.
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    John, when are you going to get your symbols proper? The dump is not inconclusive, it is your symbol problem again.

    From what I real quick saw it is Webroot causing the problem, the recommended thing to do is uninstall and use MSE as alternative.
    The uninstall usually needs to be done by the uninstall tool Installation Support
    Driver Reference Table - WRkrn.sys
      My Computer


  6. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #6

    Martijn mate I am only saying that because that dump ref according to the Corrona driver ref table ntoskrnl.exe is due to a Windows update and for the past I have found it hard to track down.

    In fact most I see that have that dump I leave well alone I answered this post only because there are many like it with that dump ref left hanging around for a long time sometimes for over a week.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Your result is improper, wrong symbols is why you get those results.
    Code:
    IMAGE_NAME:  ntoskrnl.exe
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:wrong_symbols

    Let me show you what I get when loading the dump the OP has provided
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {88, 2, 1, fffff80003ea7ee6}
    
    *** WARNING: Unable to verify timestamp for WRkrn.sys
    *** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
    Probably caused by : tdx.sys ( tdx!TdxTdiDispatchInternalDeviceControl+36d )
    
    Followup:     MachineOwner
    ---------
    
    1: kd> !analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000088, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff80003ea7ee6, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  7601.23418.amd64fre.win7sp1_ldr.160408-2045
    
    SYSTEM_MANUFACTURER:  System manufacturer
    
    SYSTEM_PRODUCT_NAME:  System Product Name
    
    SYSTEM_SKU:  To Be Filled By O.E.M.
    
    SYSTEM_VERSION:  System Version
    
    BIOS_VENDOR:  American Megatrends Inc.
    
    BIOS_VERSION:  2102   
    
    BIOS_DATE:  02/23/2009
    
    BASEBOARD_MANUFACTURER:  ASUSTeK Computer INC.
    
    BASEBOARD_PRODUCT:  P5Q-PRO
    
    BASEBOARD_VERSION:  Rev 1.xx
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 88
    
    BUGCHECK_P2: 2
    
    BUGCHECK_P3: 1
    
    BUGCHECK_P4: fffff80003ea7ee6
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80004103100
    Unable to get MmSystemRangeStart
     0000000000000088 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!KeInsertQueueApc+42
    fffff800`03ea7ee6 f0480fbaab8800000000 lock bts qword ptr [rbx+88h],0
    
    CPU_COUNT: 2
    
    CPU_MHZ: fa5
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 17
    
    CPU_STEPPING: a
    
    CPU_MICROCODE: 6,17,a,0 (F,M,S,R)  SIG: A0B'00000000 (cache) A07'00000000 (init)
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  WRSA.exe
    
    ANALYSIS_SESSION_HOST:  DESKTOP-FO9QHGA
    
    ANALYSIS_SESSION_TIME:  07-02-2016 11:15:14.0009
    
    ANALYSIS_VERSION: 10.0.10586.567 amd64fre
    
    TRAP_FRAME:  fffff8800a7f8ff0 -- (.trap 0xfffff8800a7f8ff0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000002 rbx=0000000000000000 rcx=fffffa80042d8388
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80003ea7ee6 rsp=fffff8800a7f9180 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=fffffa8003a0d840
    r11=fffff8800a7f92c8 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    nt!KeInsertQueueApc+0x42:
    fffff800`03ea7ee6 f0480fbaab8800000000 lock bts qword ptr [rbx+88h],0 ds:00000000`00000088=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80003ec59a9 to fffff80003ec6400
    
    STACK_TEXT:  
    fffff880`0a7f8ea8 fffff800`03ec59a9 : 00000000`0000000a 00000000`00000088 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`0a7f8eb0 fffff800`03ec4620 : 00000001`00003f7b fffffa80`06456080 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`0a7f8ff0 fffff800`03ea7ee6 : 99700000`6b975963 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
    fffff880`0a7f9180 fffff800`03ec9f87 : 00000000`00000000 00000000`a000000c 00000000`00000000 00000000`00000001 : nt!KeInsertQueueApc+0x42
    fffff880`0a7f91e0 fffff880`03a0337c : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : nt!IopfCompleteRequest+0xba7
    fffff880`0a7f92d0 fffff880`03a6cdec : fffffa80`04688010 fffffa80`03cc3ec0 00000000`00000008 00000000`00000010 : afd!WskProTLReceiveComplete+0x9c
    fffff880`0a7f9380 fffff800`03ec9721 : fffffa80`0468812b 00000000`00000008 00000000`00000000 fffffa80`04688010 : afd!WskTdiCOMPReceive+0x5c
    fffff880`0a7f93b0 fffff880`03b92c2d : fffffa80`04688128 00000000`00000102 fffffa80`045fea60 00000000`00000000 : nt!IopfCompleteRequest+0x341
    fffff880`0a7f94a0 fffff880`011baaef : 00000000`00000000 fffffa80`042d8310 00000000`c000020d fffff880`0a7f95d0 : tdx!TdxTdiDispatchInternalDeviceControl+0x36d
    fffff880`0a7f9520 00000000`00000000 : fffffa80`042d8310 00000000`c000020d fffff880`0a7f95d0 fffff880`0a7f95d0 : WRkrn+0x6aef
    
    
    STACK_COMMAND:  kb
    
    THREAD_SHA1_HASH_MOD_FUNC:  782384e479b53443af3aa32f13a43c8c96097f14
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c392844669986631795b07ca11775b09f59774d9
    
    THREAD_SHA1_HASH_MOD:  bee672f358645503fc78f30c2300fbce0954c0c2
    
    FOLLOWUP_IP: 
    tdx!TdxTdiDispatchInternalDeviceControl+36d
    fffff880`03b92c2d 8bc6            mov     eax,esi
    
    FAULT_INSTR_CODE:  8348c68b
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  tdx!TdxTdiDispatchInternalDeviceControl+36d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tdx
    
    IMAGE_NAME:  tdx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  561d3401
    
    IMAGE_VERSION:  6.1.7601.19031
    
    FAILURE_BUCKET_ID:  X64_0xA_tdx!TdxTdiDispatchInternalDeviceControl+36d
    
    BUCKET_ID:  X64_0xA_tdx!TdxTdiDispatchInternalDeviceControl+36d
    
    PRIMARY_PROBLEM_CLASS:  X64_0xA_tdx!TdxTdiDispatchInternalDeviceControl+36d
    
    TARGET_TIME:  2016-06-30T02:07:25.000Z
    
    OSBUILD:  7601
    
    OSSERVICEPACK:  1000
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  784
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 7
    
    OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2016-04-08 22:46:22
    
    BUILDDATESTAMP_STR:  160408-2045
    
    BUILDLAB_STR:  win7sp1_ldr
    
    BUILDOSVER_STR:  6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045
    
    ANALYSIS_SESSION_ELAPSED_TIME: 2dc
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0xa_tdx!tdxtdidispatchinternaldevicecontrol+36d
    
    FAILURE_ID_HASH:  {4b285305-26ca-7649-9d88-80e493d1280b}
    
    Followup:     MachineOwner
      My Computer


 

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