Random crashs and freezes with Kernel-Power error ID 41 (63)

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  1. Posts : 8
    Windows 7 Ultimate x64
       #1

    Random crashs and freezes with Kernel-Power error ID 41 (63)


    Hi, i'm getting random crashs and freezes (with the need to reboot), on a new computer. I already ran the memtest 86, no errors, and i can't seem to solve the problem. Sometimes it happens with the chrome in twitch.tv and sometimes in the desktop without doing anything. For some reason it's not saving a dump file, even though I've put it to create. Thanks

    Here's the error in the event log:

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 02/07/2016 02:06:56
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: ArthurBrener-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-07-02T05:06:56.944409500Z" />
    <EventRecordID>1367</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>ArthurBrener-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>

    Edit: watching stream (twitch.tv) crashes the PC in like 1 min, and watching youtube doesn't seem to crash. I already tried disabling hardware accelerator in Chrome config.

    Edit2: actually it crashes on YouTube as well, and if I let the PC idle (leave it without doing nothing), it also crashes
    Last edited by arthurbrener; 02 Jul 2016 at 16:30.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please read BSOD Posting Instructions & How to upload files

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My Computer


  3. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks for the reply axe0. I don't know how see my cooler, so I didn't update it. I have a guess that the problem is with the PSU, because I have a lot of LED peripherals connected, so it might be the PSU.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    What PSU do you have? 650W is not enough to know.
    What peripheral do you have?

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems
    Attachment 389020
    Code:
    fffff880`089fc148  fffff880`0f71946d*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0xea46d
    
    4: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff880`0f62f000 fffff880`1034b000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri May 20 03:25:49 2016 (573E679D)
        CheckSum:         00CD7F80
        ImageSize:        00D1C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #5

    About the peripherals I meant the mouse, keyboard and headphone. I've updated my PSU, just found the model...
    And i'm reinstalling the NVidia Drivers. Thanks!

    Already did the clean install and only installed the 2 drivers.
    Last edited by arthurbrener; 04 Jul 2016 at 14:22.
      My Computer


  6. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #6

    TBH, I'm more concerned with theses crashes without BSOD, but with the kernel 41 error in the event log, they occur a lot, in comparison with the BSOD that i got only once
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Understandable, but crashes other than BSOD can be difficult to troubleshoot and we focus on BSOD crashes as the title of the forum says 'BSOD Help & Support'.
    Why BSOD's only? Only a BSOD crash is caught by Windows, a BSOD crash is a crash to prevent (more) corruption that occured somehow, it is why I call it the 'only real crash'.
      My Computer


  8. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Yeah, i get it. Well, let's see it at least the BSOD stops...
    Any advice for the kernel problem, where to look for answers? I already searched a lot, but it seems that each problems has it own solution. Anyway, thanks for the help!
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Each problem has its own solution because of the variety in system build, software and drivers. This is also why in many cases a new thread is requested for a problem, pretty much never is a problem the same even when the symptoms look similar.

    With shutdown/restart problems the first step is to test the PSU, cable connections, seatings, damaged component and 3.3v, 5v and 12v values, a.k.a. ruling out the hardware where you need to start with the power supply.
      My Computer


  10. Posts : 8
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Hi again axe0! I recently updated my OS to Windows 10, its looks like the BSOD stopped. On the other side, I always had a problem (besides the kernel one) that when i boot after turning off the computer, it crashes on the Windows load. I finally remembered to take a Picture. I took it from this angle so you can see the red lines... Have any clue about what it might be? Maybe Fast Start Up feature from Windows 10? Thanks in advance.
      My Computer


 
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