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Windows 7: BSOD on laptop when idle

12 Jul 2016   #1

windows 7 pro
BSOD on laptop when idle

I have had 3 BSODs, the first about 5 days ago (not sure).
Then two yesterday.
The laptop was idle at the time.
Attached is the log from dm log collector.

I did a restore to 7-04-16 but did not help.

Comments appreciated.

My System SpecsSystem Spec
14 Jul 2016   #2

Windows 10 Pro

Hi gordon55y,

Welcome to the 7forums :)

Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Dell. Be sure to ONLY install the drivers using custom/advanced options.
2: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04a2d000 fffff880`055ead60   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jan 10 23:28:09 2012 (4F0CBB79)
    CheckSum:         00BC541D
    ImageSize:        00BBDD60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
15 Jul 2016   #3

windows 7 pro

Hi axe0,
Excuse me if this is cryptic as my laptop is in vga mode.
And some windows exceed the size of my display.

I uninstalled intel display drivers (in safe mode).
It had an error:
a problem occurred in one of the modules, send your
DDU logs to the developer.
However, it looks like it uninstalled successfully as I
now only have VGA size window.
Attached are the log files.
Can you determine if there is a real problem?
See attachment.

When I go to the dell web site to install new drivers,
there is an option to have it scan for drivers or download
manually. The manual download has 8 downloads.
Which should I use?
See attachment.
My System SpecsSystem Spec

15 Jul 2016   #4

Windows 10 Pro

Hi gordon55y,

Unfortunately the DDU Logs zip is invalid, I get that message everytime I try to open it after downloading.

You probably need the Intel HD Graphics drivers.
My System SpecsSystem Spec
15 Jul 2016   #5

windows 7 pro

Hi Axe0,
Ok, display is back to normal 1440x900

The DDU error log is attached (.xml format)
I cannot figure out how to properly display .xml
I have tried IE and FF browsers, no luck.
I do not see anything in the DDU download to view the .xml log files.
Is there some way to view the .xml properly?
I have manually copied the error messages in the attached mylog.txt
Are those real errors?

These are all the Dell display E6410 manual downloads.
I installed only the first one.
Should I install any more?

Intel HD Graphics Driver
nVIDIA Graphics Driver
Latitude,NV Driver,
Intel GMA High Definition Graphics Driver
nVIDIA Security Patch Utility
Intel GMA HD Graphics Driver
Intel QM57/QS57, GMA HD Graphics 2000/3000 Driver
nVidia Quadro FX 880M, Quadro FX 1800M, NVS 3100M, v., A08

This is from Dxdiag:
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_040A1028&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1440 x 900 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor

Also, there is some weird problem with this forum.
If I reply, and try to paste in my reply, it will not accept the paste.
But if I put some dummy text, and preview and then paste it works ok.
Took a long time to figure that out.

My System SpecsSystem Spec
16 Jul 2016   #6

Windows 10 Pro

Of course they are 'real' errors, only about a few files that haven't been deleted.

As said you need the HD graphics, no others.
My System SpecsSystem Spec
18 Jul 2016   #7

windows 7 pro

My laptop has crashed twice since the reinstall of Intel HD Graphics Driver :-(
I appreciate any suggestions.
My System SpecsSystem Spec
18 Jul 2016   #8

Windows 10 Pro

New suggestions will be given as soon as new data is provided :)

FYI, no new suggestions are provided until new data is provided because I have no clue what crash you had. The information you give is not enough for a suggestion.
My System SpecsSystem Spec
18 Jul 2016   #9

windows 7 pro

Attached is a new log from dm log collector.
Please advise.
My System SpecsSystem Spec
19 Jul 2016   #10

Windows 10 Pro

Could you upload a kernel dump for once please, it is located in C:\Windows called MEMORY.dmp
You need to upload it to a 3rd party uploader like onedrive, dropbox, google drive or others and post a share link in your next reply.
My System SpecsSystem Spec

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