BSOD when using program for video capturing/editing


  1. Posts : 7
    Win 7 64bit embedded
       #1

    BSOD when using program for video capturing/editing


    Hi, Im getting bluescreens when using a video capturing/playback/editing program called cinedeck. It bluescreens when im reading or writing video files from different storage SSDs. I dont know if its a SATA connection issue or a video driver issue and was hoping someone could help pin point the cause or point me in the right direction.

    We have a couple of these machines and only 1 seems to be acting this way which makes me think hardware. I also cloned the OS from a good machine and imaged the bad machine with it and it still gives bluescreens.

    The OS is Win 7 x64 embedded.


    If i leave the system on at windows desktop and no other programs running, it does not bluescreen. I have been getting the same bluescreen, DRIVER_IRQL_NOT_LESS_OR_EQUAL, wdf01000.sys


    Thanks for your time and help.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please configure the pagefile, without it no BSOD can be recorded.
    Virtual Memory Paging File - Change
    Code:
    Event[39919]:
      Log Name: System
      Source: volmgr
      Date: 2016-07-15T07:23:25.944
      Event ID: 46
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: CinedeckMX
      Description: 
    Crash dump initialization failed!
      My Computer


  3. Posts : 7
    Win 7 64bit embedded
    Thread Starter
       #3

    Thank you Axe. I have attached with a new zip file with paging turned on and a bluescreen occured 30 mins after.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    This is an unknown driver to me, can't find much proper information about it.
    aecusbio AecUsbIO Service c:\windows\system32\drivers\aecusbio.sys
    Possibly something from eGalaxTouch? For many other programs you have I know most of the drivers, if not all.
    Code:
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    fffff880`1ed3a268 fffff800`030c9b69 : 00000000`0000000a 00000000`00000038 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`1ed3a270 fffff800`030c87e0 : 00000000`00000002 fffff800`030ce40d fffffa80`34abe070 fffffa80`349b52b0 : nt!KiBugCheckDispatch+0x69
    fffff880`1ed3a3b0 fffff880`00e1dd57 : 00000000`00000000 fffffa80`00000001 fffffa80`299c2c50 fffffa80`349b52b0 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`1ed3a3b0)
    fffff880`1ed3a540 fffff880`0787efda : fffffa80`349b52b0 fffffa80`299722d0 0000057f`cb64ad48 fffffa80`20356230 : Wdf01000!imp_WdfRequestCompleteWithInformation+0x11f
    fffff880`1ed3a5a0 fffffa80`349b52b0 : fffffa80`299722d0 0000057f`cb64ad48 fffffa80`20356230 fffffa80`299c2c50 : AecUsbIO+0x1fda
    fffff880`1ed3a5a8 fffffa80`299722d0 : 0000057f`cb64ad48 fffffa80`20356230 fffffa80`299c2c50 fffff880`00e98605 : 0xfffffa80`349b52b0
    fffff880`1ed3a5b0 0000057f`cb64ad48 : fffffa80`20356230 fffffa80`299c2c50 fffff880`00e98605 fffffa80`349b52b0 : 0xfffffa80`299722d0
    fffff880`1ed3a5b8 fffffa80`20356230 : fffffa80`299c2c50 fffff880`00e98605 fffffa80`349b52b0 fffffa80`20356230 : 0x0000057f`cb64ad48
    fffff880`1ed3a5c0 fffffa80`299c2c50 : fffff880`00e98605 fffffa80`349b52b0 fffffa80`20356230 00000000`00000001 : 0xfffffa80`20356230
    fffff880`1ed3a5c8 fffff880`00e98605 : fffffa80`349b52b0 fffffa80`20356230 00000000`00000001 fffffa80`34c70b10 : 0xfffffa80`299c2c50
    fffff880`1ed3a5d0 fffff880`00e19cff : fffffa80`299c2c50 fffffa80`299c2c50 00000000`00000001 00000000`00000000 : Wdf01000!FxIoQueue::ProcessCancelledRequests+0x1c1
    fffff880`1ed3a650 fffff880`00e97f37 : fffffa80`24a02a00 fffff800`030cfa01 00000000`00000000 fffffa80`299c2c50 : Wdf01000!FxIoQueue::DispatchEvents+0x16f
    fffff880`1ed3a6d0 fffff880`00e9800b : 00000000`00000001 fffffa80`299c2c50 fffffa80`29972e80 fffff880`00e1b527 : Wdf01000!FxIoQueue::CancelForDriver+0x9f
    fffff880`1ed3a700 fffff880`00e8f3f1 : fffffa80`299c2d20 fffffa80`34abe070 fffffa80`349b5318 fffffa80`299c2d20 : Wdf01000!FxIoQueue::_IrpCancelForDriver+0x93
    fffff880`1ed3a740 fffff800`030780f0 : fffffa80`0d226bd0 fffffa80`0d226bd0 00000000`00000001 fffffa80`0d226bd0 : Wdf01000!FxIrpQueue::_WdmCancelRoutineInternal+0xc1
    fffff880`1ed3a790 fffff800`0334ca24 : 00000000`00000001 fffffa80`34abe108 00000000`00000001 fffffa80`0d226bd0 : nt!IoCancelIrp+0x60
    fffff880`1ed3a7d0 fffff800`033d393a : 00000000`00000000 00000000`00000000 00000000`00000001 fffffa80`0d226b00 : nt!IopCancelAlertedRequest+0x2c
    fffff880`1ed3a810 fffff800`033e7477 : 00000000`0000000c 00000000`00000000 fffffa80`34abe070 fffff880`043c8180 : nt!IopSynchronousServiceTail+0x35a
    fffff880`1ed3a880 fffff800`033e74e6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xbe4
    fffff880`1ed3aa00 fffff800`030c9853 : fffff880`1ed3ab60 fffffa80`2dd34fc0 00000000`00000000 fffff800`033b4c00 : nt!NtDeviceIoControlFile+0x56
    fffff880`1ed3aa70 00000000`74962e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 (TrapFrame @ fffff880`1ed3aae0)
    00000000`4a0af0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74962e09
    
    Bugcheck code 000000D1
    Arguments 00000000`00000038 00000000`00000002 00000000`00000001 fffff880`00e1dd57
    Debug session time: Mon Jul 18 15:46:51.003 2016 (UTC + 2:00)
    System Uptime: 0 days 0:32:11.503
    
    5: kd> lmvm AecUsbIO
    Browse full module list
    start             end                 module name
    fffff880`0787d000 fffff880`07888000   AecUsbIO T (no symbols)           
        Loaded symbol image file: AecUsbIO.sys
        Image path: AecUsbIO.sys
        Image name: AecUsbIO.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Apr 07 00:35:45 2012 (4F7F6FC1)
        CheckSum:         00012FA6
        ImageSize:        0000B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 7
    Win 7 64bit embedded
    Thread Starter
       #5

    axe0 said:
    This is an unknown driver to me, can't find much proper information about it.
    aecusbio AecUsbIO Service c:\windows\system32\drivers\aecusbio.sys
    Possibly something from eGalaxTouch? For many other programs you have I know most of the drivers, if not all.
    Thanks for looking through the bluescreen info Axe. That driver is for a USB time code device. I will try disconnecting it and checking for Bluescreens.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Keep me posted :)
      My Computer


  7. Posts : 7
    Win 7 64bit embedded
    Thread Starter
       #7

    Hi Axeo,

    I think that was the problematic device causing bluescreens. Its been a day and no bluescreens. I'll wait a couple more days before i mark the thread as solved.

    Thanks again for the help on this. You are Awesome!
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Glad to hear :)
      My Computer


 

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