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Windows 7: BSOD - Need Help with minidump files

18 Nov 2009   #1
skibum

Windows 7 Professional
 
 
BSOD - Need Help with minidump files

I have been having system crashes intermittantly and need some help undestanding my minidump files... Here's what I am seeing:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.



Loading Dump File [C:\Windows\Minidump\111709-25490-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a5e000 PsLoadedModuleList = 0xfffff800`02c9be50
Debug session time: Tue Nov 17 20:07:10.583 2009 (GMT+1)
System Uptime: 0 days 10:04:53.441
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {9, ffffffffc0000001, 1, 0}

Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 0000000000000009, A fatal error occured while preparing the hibernate file.
Arg2: ffffffffc0000001, Status code
Arg3: 0000000000000001, Mirroring phase
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR: 0xA0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002d1b665 to fffff80002acff00

STACK_TEXT:
fffff880`089e1b08 fffff800`02d1b665 : 00000000`000000a0 00000000`00000009 ffffffff`c0000001 00000000`00000001 : nt!KeBugCheckEx
fffff880`089e1b10 fffff800`02d17464 : ffffffff`ffffffff ffffffff`ffffffff 00000000`001b49fa 00000000`00000000 : nt!PopEndMirroring+0x145
fffff880`089e1be0 fffff800`02d1b925 : fffff880`089e1d00 fffff880`00000008 00000000`00000000 fffffa80`00000008 : nt!MmDuplicateMemory+0xb64
fffff880`089e1cd0 fffff800`02d73166 : fffffa80`0912a040 fffffa80`0550a680 00000000`00000000 fffff800`02ac7d87 : nt!PopTransitionToSleep+0xd5
fffff880`089e1d40 fffff800`02aae486 : fffff800`02c48e80 fffffa80`0912a040 fffff800`02c56c40 fffff880`0123fa90 : nt!PspSystemThreadStartup+0x5a
fffff880`089e1d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!PopEndMirroring+145
fffff800`02d1b665 cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!PopEndMirroring+145

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc600

FAILURE_BUCKET_ID: X64_0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+145

BUCKET_ID: X64_0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+145

Followup: MachineOwner


Any ideas?

Thanks,

Skibum


My System SpecsSystem Spec
.
18 Nov 2009   #2
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Go to Control Panel > Device Manager and see if any entry has a yellow flag beside it.

Have you updated your driver either from Windows update or the manufacturers site?
My System SpecsSystem Spec
18 Nov 2009   #3
skibum

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by reghakr View Post
Go to Control Panel > Device Manager and see if any entry has a yellow flag beside it.

Have you updated your driver either from Windows update or the manufacturers site?

Hi, No yellow flags. I am all up to date with drivers from Microsoft. Any driver in specific that I should be looking at?

Thanks!
My System SpecsSystem Spec
.

18 Nov 2009   #4
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Go to Start > Run and type cmd. Now type sfc /scannow

Do you have a restore point you could go back to?

How much memory do you have installed?

Go the Start Help and Support and type in memory test. It will give you the link to run it near the bottom of the page..
My System SpecsSystem Spec
18 Nov 2009   #5
skibum

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by reghakr View Post
Go to Start > Run and type cmd. Now type sfc /scannow

Do you have a restore point you could go back to?

How much memory do you have installed?

Go the Start Help and Support and type in memory test. It will give you the link to run it near the bottom of the page..

Yes I could go back to a restore point but this has been happening for a while now.. I will look into that.

I have 6 GB Corsair 1600MHz, Asus P6t Deluxe V2, I7 Core 920 overclocked to 4.0 GHz.

I can run prime95 all night long without a failure and temps stay below 72C so I do not think it is my overclocking....

?

Thanks -
My System SpecsSystem Spec
18 Nov 2009   #6
skibum

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by reghakr View Post
Go to Start > Run and type cmd. Now type sfc /scannow

Do you have a restore point you could go back to?

How much memory do you have installed?

Go the Start Help and Support and type in memory test. It will give you the link to run it near the bottom of the page..

Sorry, I forgot to tell you what the sfc /scannow said:

"Winows Resource Protection did not find any integrity violations"
My System SpecsSystem Spec
18 Nov 2009   #7
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Do you have a file called hiberfil.sys in the root of the c: drive.'

If you can't see it, go to Control panel > Folder Options, and uncheck Hide protected operating system files, check show hidden files
My System SpecsSystem Spec
18 Nov 2009   #8
skibum

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by reghakr View Post
Do you have a file called hiberfil.sys in the root of the c: drive.'

If you can't see it, go to Control panel > Folder Options, and uncheck Hide protected operating system files, check show hidden files

Yes I do. Not sure what to do with it... : )
My System SpecsSystem Spec
18 Nov 2009   #9
reghakr

Windows 7 Pro & Vista Home Premium
 
 

Leave it, ot has to do with Power settings

Try downloadin this freeware utility that allows abetter readable Blue screen errors:

BlueScreenView v1.15
Description

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version).

For each crash displayed in the upper pane, you can view the details of the device drivers loaded during the crash in the lower pane. BlueScreenView also mark the drivers that their addresses found in the crash stack, so you can easily locate the suspected drivers that possibly caused the crash.
My System SpecsSystem Spec
18 Nov 2009   #10
skibum

Windows 7 Professional
 
 

Thanks for that! It appears the driver that is causing the problem is:

ntoskrnl.exe

Any ideas what I ned to update?
My System SpecsSystem Spec
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