BSOD issue

modelcars87 · 19 Jul 2016

we are getting a blue screen on one of our pcs. i know we are supposed to zip them up, but it contains the users name in it so i didn't want to post it. so i'm hoping you can help with just the dmp file

**axe0** · 20 Jul 2016

Please upload the zip, only a dump is in 99% of the situations not enough.

Th 1% is when the user cannot login, not even into safe mode.

modelcars87 · 20 Jul 2016

ok, its uploaded

**axe0** · 20 Jul 2016

It seems the msinfo file is missing, this file is important because it contains various of information.

modelcars87 · 20 Jul 2016

please see attached

**axe0** · 20 Jul 2016

Please follow option 1 as I linked.

modelcars87 · 20 Jul 2016

whats that

**axe0** · 20 Jul 2016

axe0 said:

It seems the msinfo file is missing, this file is important because it contains various of information.

axe0 said:

Please follow option 1 as I linked.

I linked a tutorial for getting a msinfo file, follow option 1 in the tutorial. If you click on the link you should see it immediately.

modelcars87 · 20 Jul 2016

attached

**axe0** · 20 Jul 2016

Please check the motherboard manufacturer for BIOS updates.

Please use following links to see if there are driver/software updates available for the related drivers.
These drivers are outdated, older than the release of Windows 7, what makes them a potential risk for getting BSODs.
Driver Reference Table - lmimirr.sys
Driver Reference Table - vncmirror.sys
Driver Reference Table - Sentinel64.sys
Driver Reference Table - LMIRfsDriver.sys

Code:

lmimirr.sys Wed Apr 11 00:32:45 2007 (461C108D) 
vncmirror.sys Fri Mar 14 18:43:05 2008 (47DAB929) 
Sentinel64.sys Mon Jun 2 08:14:55 2008 (48438FDF) 
LMIRfsDriver.sys Mon Jul 14 18:26:56 2008 (487B7E50)

Please let me know how it goes :)