BSOD Converting avi file . Dmp and full system zip included .

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  1. Posts : 4
    Windows 7 64but
       #1

    BSOD Converting avi file . Dmp and full system zip included .


    Hello
    New girl here so please be patient ... merci .

    Last night while converting a large avi file to DVD using ConvertXtoDVd .. I had a BSOD . ! First ever .

    I have included the dmp file and also the full system info zip Seven forums requested.

    Hope you can help identify the culprit ,
    Many thanks
    Danielle .
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Danielle now did you use these for sending the dump files? if not please do because I cannt open the RAR stuff and the other has no BSOD dumps in it
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 4
    Windows 7 64but
    Thread Starter
       #3

    Hi and thanks for the reply
    I had to make some changes to my system settings so that next time it will create a minidump file , my boyfriend showed me how to do that . If it happens again I will upload all correctly .
      My Computer


  4. Posts : 4
    Windows 7 64but
    Thread Starter
       #4

    Hello
    BSOD happened again tonight ! hope you can help I have attached the minidump and also run the DM LOG Collector which is also attached . Thanks so much . Danielle


    Cant upload the minidump unless its zipped sorry !!
      My Computer


  5. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Danielle have asked for some help as there is so much info in that dump.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    I have notice their is no KB971033.
    Please install that KB and let it run.
    Then reboot and complete this tutorial by Brink.
    Post results here.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  8. Posts : 4
    Windows 7 64but
    Thread Starter
       #8

    My Windows is Genuine ! I don't install any updates I don't really need.
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    It's your computer so you can do as you please.

    When or if you complete the request in post #6 and 7 I will continue to try and help you.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    flusyqt said:
    My Windows is Genuine ! I don't install any updates I don't really need.
    This update is one you need, if you don't install it you could get Windows Update problems and that could cause more problems as you may not be able to install security updates or hotfixes that may fix problems you are having.

    The information from the tutorial is so we can verify the problems that this update resolves are truly resolved.
      My Computer


 
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