BSOD playing CS GO

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  1. Posts : 7
    Microsoft Windows 7 Home Premium 64-Bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD playing CS GO


    Hey guys,

    sadly my game (CS GO) keeps freezing on a regular basis.
    The screen is going black and a sound loop occours. When Im pressing "ctrl+alt+del" the win screen appears quickly but when im starting the tastmanager it takes forever to load. I normaly close the game via close process and restart it and after every restart the BSOD appears.
    Reinstalling the AMD drivers didnt solve the Problem, as well as reinstalling Steam / CS GO.

    WhoCrashed says:

    On Fri 15.07.2016 18:39:42 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\071516-7893-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0xEC74)
    Bugcheck code: 0x116 (0xFFFFFA8006E99010, 0xFFFFF8800420EC74, 0x0, 0x2)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
    Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
    The event log says:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-07-15T18:40:17.496803500Z" />
    <EventRecordID>84225</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>D1Philip</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">278</Data>
    <Data Name="BugcheckParameter1">0xfffffa8006e99010</Data>
    <Data Name="BugcheckParameter2">0xfffff8800420ec74</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x2</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
    Greetings,
    Stirb
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi Stirb,

    Do you still need help with your problem?
      My Computer


  3. Posts : 7
    Microsoft Windows 7 Home Premium 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hey,

    yes I do..
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Try following and let me know if it helps or not:
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 389721
    Code:
    1: kd> lmvm atikmpag
    Browse full module list
    start             end                 module name
    fffff880`04200000 fffff880`04281000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Jul 08 20:46:57 2016 (577FF521)
        CheckSum:         0007C1C1
        ImageSize:        00081000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My Computer


  5. Posts : 7
    Microsoft Windows 7 Home Premium 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Filled the missings specs.

    Unluckily the BSOD still appears..
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    You've followed the tutorial correctly for installing the graphics drivers without any software?
    Code:
    Start Menu\Programs\AMD Gaming Evolved	Public:Start Menu\Programs\AMD Gaming Evolved	Public
    Start Menu\Programs\AMD Settings	Public:Start Menu\Programs\AMD Settings	Public
      My Computer


  7. Posts : 7
    Microsoft Windows 7 Home Premium 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    I didnt deinstall Gaming Evolved, thought it will be during the Display Driver Uninstaller. Guess i have to try this again.
    Additionally I couldn't find any custom options during the device manager driver install.
    Last edited by Stirb; 21 Jul 2016 at 15:52.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Only stuff directly related to the display drivers are uninstalled.
      My Computer


  9. Posts : 7
    Microsoft Windows 7 Home Premium 64-Bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Uninstalled the additional Programms and reinstalled the driver.
    Im now trying if i get still get the bsod.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Good, keep me posted :)
      My Computer


 
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