BSOD (playing Runescape) and Win 10 problems

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  1. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD (playing Runescape) and Win 10 problems


    About 20 seconds after logging in I start getting some kind of screen tearing and colourful vertical bars which end up in a BSOD a couple of seconds later.

    NOT SURE IF THIS HAS ANYTHING TO DO WITH IT, BUT THE PROBLEM STARTED TODAY:
    !!!
    Today I tried upgrading to Windows 10 (have tried before and it failed) and got the following error: SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys). After this tried to return my computer to Windows 7 and seemingly it worked. However I couldn't run the graphics card driver I downloaded earlier (for Win 7 64bit), because it said I didn't have the right version of Windows.
    !!!

    I tried downloading the new graphics card drivers again and this time I could run the exe, but this didn't fix the problem.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please read BSOD Posting Instructions & How to upload files


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My Computer


  3. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I filled in my system specs and here should be the file.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please uninstall ASRock software while troubleshooting.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.






    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.



    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 389854
    Code:
    2: kd> lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff880`0f438000 fffff880`10dd7000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Mar 21 15:19:43 2016 (56F002FF)
        CheckSum:         019223DD
        ImageSize:        0199F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Uninstalled Daemon Tools, the STPD Uninstall was greyed out.
    This should be what u meant as a picture of ramtest: Imgur: The most awesome images on the Internet
    I know it's not 8 passes, but it took a long time and I really don't think RAM is at fault here.
    I also succeeded in installing the drivers, will test the results now.
      My Computer


  6. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    This did not fix the problem.
    Edit: Perhaps the fact that I have tried to ugprade to Windows 10 before aswell and it has ended up in errors which meant the computer restored Windows 7 again has caused problems.
    Last edited by zetaiar; 24 Jul 2016 at 03:31.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    That the Windows 10 upgrade failed means we need to first get your system stable before you attempt it again, or if it is a drivers fault you could perform a clean install of Windows 10 immediately with your key.

    I know it's not 8 passes, but it took a long time and I really don't think RAM is at fault here.
    It does not matter if you don't think the memory is at fault, the memory needs to be tested properly so we can rule it out.
    8 passes on 8GB takes usually about 8-10h, but could take some more time.
      My Computer


  8. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    Is there a way to create a backup with my files and everything now, then install a clean copy of Windows 10, and then use the previous backup to restore my stuff?
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    Stuff as programs are better to be not backed up, because then you need to backup the system as when backing up programs you need to add the registry and then you need to take the Windows installation too because else it could go wrong.

    Everything else can be backed up manually on a USB drive or external HDD.
      My Computer


  10. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    So the graphical problems I got rid of by disabling and uninstalling my integrated Intel graphics drivers, after restart my computer installed them again and it's fixed, not sure about the Windows 10 update, will tell you tomorrow morning.
      My Computer


 
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