receive BSOD when shutting down

kma1717 · 25 Jul 2016

Hi,

I sometimes receive a BSOD when shutting down my laptop. Its a Lenovo T460s. It doesn't happen all of the time, but sometimes and I have to shut down the laptop holding in the power button. I followed the instructions for uploading the zip file. Please let me know if you may need anything else. Any help/assistance is greatly appreciated.

Thanks

**axe0** · 25 Jul 2016

Hi kma1717,

The crashes seem to be caused by the bluetooth drivers, I would suggest to check for driver updates and if you don't use it to disable its functionality.

Code:

Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`039fbde0 fffff800`0308f672 : fffffa80`0677b100 fffffa80`0677b040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`039fbf20 fffff800`03091e9f : fffff880`23fbe880 fffff880`23fc6348 00000000`00000000 00000000`00000080 : nt!KiCommitThreadWait+0x1d2
fffff880`039fbfb0 fffff880`23e894a9 : 00000000`00000000 fffffa80`00000000 fffffa80`f8c00000 fffffa80`f8a66c00 : nt!KeWaitForSingleObject+0x19f
fffff880`039fc050 00000000`00000000 : fffffa80`00000000 fffffa80`f8c00000 fffffa80`f8a66c00 fffff800`03209e80 : btmhsf+0x1a4a9

Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`0677b040 fffff800`04e5b3d0
Debug session time: Fri Jul 22 22:53:36.859 2016 (UTC + 2:00)
System Uptime: 0 days 8:38:50.158

0: kd> lmvm btmhsf
Browse full module list
start             end                 module name
fffff880`23e6f000 fffff880`23fd4000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Nov 20 13:12:24 2014 (546DDAA8)
    CheckSum:         0016B86F
    ImageSize:        00165000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

kma1717 · 26 Jul 2016

Hi Axe0,

Thank you for the response. There doesn't appear to be any updated driver for this. Could you please tell me how I would disable its functionality?

Thanks

kma1717 · 26 Jul 2016

Hi Axe0,

I always try to resolve an issue before posting here, but sometimes I just cant figure it out. When I try to figure out whats causing a BSOD, I receive an error. I use the WinDbg tool. I put in the "symbol search path", then choose "file open crash dump" and receive an error saying wrong symbols. I thought I downloaded the correct symbols but maybe I didn't. Would you be able to send me the link(s) for the correct symbols? I have Windows 7, 32 bit OS. I have attached the screenshots of the error for you to see. I appreciate you your help very much!

Thanks,
Kevin

**axe0** · 26 Jul 2016

In the first few months you need to open the dumps several time, this causes the symbols to be downloaded, in a matter of several attempts and time you'll have the symbols you need :)

What you currently get is normal for a first time :)

Could you please tell me how I would disable its functionality?

Please try the following :)

Open control panel
Go to 'network and internet'
Click 'Network and sharing center'
Click 'change adapter settings' on the left side
Right click the bluetooth adapter and choose 'disable'