BSOD occurs every 6 days, error 0x0000000a

bk81 · 25 Jul 2016

Hi all,

I'm running into a BSOD that seems to occur every six days. The Windows event logs shows the following:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x000000000575fdf0, 0x000000000000000f, 0x0000000000000001, 0xfffff8000360ab07). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071516-17440-01.

The NirSoft Bluescreen analyzer tags it as: IRQL_NOT_LESS_OR_EQUAL 0x0000000a/

Attached is the file generated by DM Log Collector. Any help is highly appreciated.

**axe0** · 25 Jul 2016

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

bk81 · 26 Jul 2016

I've run the DM log tool again and uploaded the new compressed archive.

In case the files are still missing, where would I find them? The ZIP file only contains eight .DMP files.

Thank you for your help.

**axe0** · 26 Jul 2016

Those dumps are quite old, at least a few months.

It is a collecting tool, it creates files through certain commands
Try this version of the DM Log Collector.
https://www.sevenforums.com/attachmen..._collector.bat

bk81 · 26 Jul 2016

Used the batch file and removed all the old dumps. The most recent four should be included.

**axe0** · 27 Jul 2016

Please run below command in an admin command prompt to create some files, zip them up and upload the zip.

Code:

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&tasklist > "%USERPROFILE%\Desktop\tasklist.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"

The files will be created on the desktop.

bk81 · 27 Jul 2016

PC crashed again yesterday afternoon.

Attached is the ZIP file of the new reports.

From the Windows has recovered from an unexpected shutdown screen:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 000000000509F698
BCP2: 000000000000000F
BCP3: 0000000000000000
BCP4: FFFFF80003612B60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\072716-15303-01.dmp
C:\Users\Jeff\AppData\Local\Temp\WER-339520-0.sysdata.xml

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bk81 · 27 Jul 2016

And here's the latest BSOD report collected with the batch file.

What's causing this PC to Blue Screen?

**axe0** · 27 Jul 2016

Please run the command I posted in an admin command prompt, the latest zip only has a single dump. I need to look at the other files.

bk81 · 27 Jul 2016

Running the posted command with admin rights again. Made sure this morning that I was running it with elevated privileges.

I had moved out the old dump files before running the collector batch file again.

Hopefully everything you need is attached this time. File is much bigger this time.

Thank you Axe0.