New
#1
BSOD every restart
First of all I am VERY Windows illiterate. I am a long time Mac user and I use the Laptop running Window 7 for pretty much a single function. I understand a lot of info is required in order to help but my abilities in fetching this info will have to be the best I can do. Every time I shut down and restart this computer, I get "Windows did not shut down correctly" as well as other error messages. I am also lacking the ability to put my computer to sleep. the "Sleep" option is grayed out and only hibernate or shut down are available. When I do restart it asks in the "Safe mode"(?) "Start windows normally?" to which I press enter and I do always get my sign in screen. Sometimes I get a box show up asking to look up a solution which does nothing. In the error details, I get this:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 19
BCP1: 00000022
BCP2: 00120000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\073016-19328-01.dmp
C:\Users\user\AppData\Local\Temp\WER-2044750-0.sysdata.xml
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How can I avoid this start up hassle and how can I get my computer to just sleep when not in use rather than shutting it down or putting it in hibernate mode. I will attempt to attach the zip file as per the posting in this thread instructions.