BSOD every restart


  1. Posts : 3
    Window 7 Ultimate x32
       #1

    BSOD every restart


    First of all I am VERY Windows illiterate. I am a long time Mac user and I use the Laptop running Window 7 for pretty much a single function. I understand a lot of info is required in order to help but my abilities in fetching this info will have to be the best I can do. Every time I shut down and restart this computer, I get "Windows did not shut down correctly" as well as other error messages. I am also lacking the ability to put my computer to sleep. the "Sleep" option is grayed out and only hibernate or shut down are available. When I do restart it asks in the "Safe mode"(?) "Start windows normally?" to which I press enter and I do always get my sign in screen. Sometimes I get a box show up asking to look up a solution which does nothing. In the error details, I get this:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 00000022
    BCP2: 00120000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\073016-19328-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-2044750-0.sysdata.xml

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    How can I avoid this start up hassle and how can I get my computer to just sleep when not in use rather than shutting it down or putting it in hibernate mode. I will attempt to attach the zip file as per the posting in this thread instructions.
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome newcoyote mate your zip is empty so please follow these
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions

    Just how you are shutting down is also a concern are you using the Start button for for that and waiting for the machine to close - you cannot just power it off.

    To get into sleep mode you need to do this
    Start > Control Panel > Power Options > Change when the computer sleeps - it will give you options for on battery and on mains power. You just then set it to what you want.
      My Computer


  3. Posts : 7,062
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #3

    Interesting.
    As that comp only came with XP.
    I suspect that when Ultimate was installed, it did so incorrectly
    (not even sure if its man enough to support it).

    please run this tool copy/paste the output
    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
      My Computer


  4. Posts : 3
    Window 7 Ultimate x32
    Thread Starter
       #4

    torchwood said:
    Interesting.
    As that comp only came with XP.
    I suspect that when Ultimate was installed, it did so incorrectly
    (not even sure if its man enough to support it).

    please run this tool copy/paste the output
    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {85880A1C-89DA-4AC3-BF7E-D7866A452D24}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{85880A1C-89DA-4AC3-BF7E-D7866A452D24}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1959896687-3923437890-2845301114</SID><SYSTEM><Manufacturer>Matsushita Electric Industrial Co.,Ltd.</Manufacturer><Model>CF-29LTQGZBM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies K.K.</Manufacturer><Version>V4.00L12</Version><SMBIOSVersion major="2" minor="3"/><Date>20051212000000.000000+000</Date></BIOS><HWID>AA6A0D00018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-1752016
    Installation ID: 013822724610261071986266263506199401605796563470655605
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/31/2016 7:11:52 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:23:2016 14:55
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAEAAAABAAAAAgABAAEA+l5YMphzvsjMNmBo/lbGXJxK4ig=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC MATBIO CF29-4
    FACP MATBIO CF29-4
    BOOT PTLTD $SBFTBL$
    MCFG MATBIO CF29-4
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    SSDT PmRef Cpu0Ist
    SLIC ACRSYS ACRPRDCT
      My Computer


  5. Posts : 3
    Window 7 Ultimate x32
    Thread Starter
       #5

    ICIT2LOL said:
    Hello and welcome newcoyote mate your zip is empty so please follow these
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions

    Just how you are shutting down is also a concern are you using the Start button for for that and waiting for the machine to close - you cannot just power it off.

    To get into sleep mode you need to do this
    Start > Control Panel > Power Options > Change when the computer sleeps - it will give you options for on battery and on mains power. You just then set it to what you want.
    Thank you for the reply.I know enough not to use the physical hardware button to power down. I usually close whatever I have running and the Start> Shut down or hibernate.
    When I do as you suggest to set how the power setting are, I do not have those options. I go to power settings and the option I get is "Choose what the power buttons do." It gives me On battery and plugged in drop down menus, no of which have the option to sleep. Just "Do nothing" "Hibernate" or "Shut down"

    For the link you supplied "Dump Files-configure windows to create on BSOD" which of the three do I run? Complete memory dump, kernal memory dump or small memory dump?
      My Computer


  6. Posts : 7,062
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    As i said in my earlier post,
    That comp only came with XP.
    You have a counterfiet install using an activation exploit to bypass WAT.

    Your Bios is dated YEARS prior to the release of W7.

    Until you install a legitimate OS, no further assistance can be provided.

    Roy
      My Computer


 

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