BSOD during System Restore, Recent driver update at fault?

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  1. Posts : 53
    Windows 7 Home Premium 64bit
       #1

    BSOD during System Restore, Recent driver update at fault?


    Hello, Yesterday I updated the driver for my AMD Radeon HD6310 equipped Gateway laptop . After it was installed WM player and VLC player stopped working so I rolled back the driver but it did not fix the issue. I noticed that after the "driver" installation, some programs were added and some windows processes were altered.

    I went to System Restore and picked a restore point before the driver update. However after initializing, the system crashed and I got a BSOD. I tried several other restore points but they all crashed and led to the BSOD.

    Any help would be appreciated.

    System: Windows 7 Home Premium 64bit, AMD Dual-Core Processor E-350, AMD Radeon HD 6310

    Here is the system log:
    Last edited by XLR8TX; 12 Aug 2016 at 02:54.
      My Computer


  2. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    More Info


    I should mention that I rolled back the driver but it did not fix the issue. I noticed that after the "driver" installation, some programs were added and some windows processes were altered.

    Here is also some info I copied from the error report:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA80037A2390
    BCP3: FFFFFA80037A2670
    BCP4: FFFFF800027D1E40
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\081116-29187-01.dmp
    C:\Users\David\AppData\Local\Temp\WER-53555-0.sysdata.xml
    Last edited by XLR8TX; 12 Aug 2016 at 01:59.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)
      My Computer


  4. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    New Log


    Thanks for your help.

    I ran the DM Log collector again and the .nfo and .txt files are now present. However, for some reason the .dmp files did not show up on the zip file.

    So I ran it the DM Log collector once more and the .dmp files are now present on the second zip file.
    Last edited by XLR8TX; 12 Aug 2016 at 19:44.
      My Computer


  5. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    More Info


    To be clear, even though AMD stated that it was just a simple "driver update", it actually installed other software as well.

    It installed 4 programs (that I can see) Microsoft Visual C++ 2012 Redistributable (x86) 11.0.50727, Microsoft Visual C++ 2012 Redistributable (x64) 11.0.50727, AMD Quick Stream & AMD Catalyst Install Manager.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Please install the AMD drivers via this way:
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 390526





    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of the result and post it.





    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
       Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My Computer


  7. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Thanks for the help.

    Should I do the driver uninstall/reinstall first or the diagnostics?
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    I would do the driver reinstall first.
      My Computer


  9. Posts : 53
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Question


    I just wanted to know. Where you able to ascertain anything from the logs I uploaded.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    We use various of logs to obtain information.
      My Computer


 
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